Support Board
Date/Time: Tue, 04 Nov 2025 15:43:35 +0000
Problems Installing the Software
View Count: 811
| [2020-08-21 13:12:27] |
| User703411 - Posts: 22 |
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Hi, I'm having problems installing the software onto my laptop (Windows 10 Home operating system). I get the following error message in the Sierra Chart Installer; "Error: Windows error code 3: The system cannot find the path specified" Note: I also sent the log to support regarding this issue. Can you please help? Thanks, Alan. Date Time Of Last Edit: 2020-08-21 13:13:01
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| [2020-08-21 19:22:55] |
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The Installer Log shows the following: Failed to create folder: C:\SierraChart\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Access is denied.
Refer to the information here related to this: Software Download: Resolving 'Access is Denied' Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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