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Direct MessagesDate/Time: Thu, 02 May 2024 12:26:35 +0000
Error With Custom Studies on Version 2150
View Count: 612
| [2020-08-13 13:53:54] |
| cmet - Posts: 536 |
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Customs Studies not loading after upgrade to 2150. Says "UserContributedStudies_64.dll requires version 2149 or higher of Sierra Chart. Current version: 2150" |
| [2020-08-13 15:11:19] |
| John - SC Support - Posts: 31293 |
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It sounds like the file did not update with the upgrade to version 2150, but it should have. Please try the installation again for version 2150. At the end of the installation, before you select the Close button, select the button for Send Log to Support in the upper right corner of the installation window. Let us know when you have done this in this thread. Also try the User Contributed Studies again after the update and see if it works and not, and also let us know that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-13 15:22:30] |
| cmet - Posts: 536 |
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The log was sent. Re-installing didn't help. I also installed 2149 (which works fine) and then 2150 afterward and still see the same problem. (One other small issue, the downloadable installer does not save the install location. It keeps defaulting to a location where a previous test install was done. Even if I change it back and run an install, the next time I open the installer, it loads up the old location. Not a huge deal, just annoying. Deleting/re-installing downloader doesn't fix it.) Date Time Of Last Edit: 2020-08-13 15:26:21
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| [2020-08-13 15:57:04] |
| John - SC Support - Posts: 31293 |
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It sounds like you are not using the options from within Sierra Chart to perform the upgrade. If you have not done it this way, then please go to into Sierra Chart and select Help >> Download Current Version. Let us know if it then has the correct installation directory and after the installation, send us the logfile again. Also, let us know if the User Contributed studies is working or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-13 16:01:50] |
| cmet - Posts: 536 |
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Didn't know that was required. So...should the standalone installer no longer be used? Ran it from the interface, problem still exists. Date Time Of Last Edit: 2020-08-13 16:03:32
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| [2020-08-13 16:20:31] |
| John - SC Support - Posts: 31293 |
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It is best that you update Sierra Chart from the options within the software. That really works best. I want you to update one more time, and use the option from within Sierra Chart, but before you begin the install on the installer window, first select the option for Install Optional Components on the installer and then start the installation. Again, if you can please send the logfile after completion, it would help us. But we think this will resolve your issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-13 16:22:41] |
| cmet - Posts: 536 |
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I always check Install Optional Components. It was checked on the previous attempts. Failed again. Log sent. For reference, I sent you the install log for the reversion back to 2149 as well. That version works so maybe there's something in there that can help. Date Time Of Last Edit: 2020-08-13 16:26:14
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| [2020-08-13 16:41:43] |
| John - SC Support - Posts: 31293 |
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Ok, we do not know why you are having this happen like this, as we cannot reproduce it. What we want you to do is to delete the following 2 files from the 'data' folder that is located under your main Sierra Chart installation (in your case this would be C:\SC\Data): - UserContributedStudies.dll - UserContributedStudies_64.dll Then run the installer again and see if it updates the files for you. It should. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-13 18:56:00] |
| cmet - Posts: 536 |
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Deleting the files didn't work but thanks for looking into it.
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| [2020-08-13 21:36:07] |
| John - SC Support - Posts: 31293 |
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We figured out what the problem is and we need for you to upgrade to the latest Pre-Release which is version 2151. Just select Help >> Download PreRelease from within Sierra Chart to download and install this version.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-14 11:11:59
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