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Date/Time: Mon, 29 Apr 2024 19:54:02 +0000



Frequent disconnects

View Count: 523

[2020-08-07 22:15:29]
User996502 - Posts: 28
Hi,

My data keeps going off every few mins. It's been happening for a while now. Can you please assist?

CQG WebSocket socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-08-07 10:41:47.850 *
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-08-07 10:41:47.850
CQG WebSocket socket (1) | CloseSocket call. | 2020-08-07 10:41:47.861
CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2020-08-07 10:41:47.861
CQG WebAPI | WebSocket closed. | 2020-08-07 10:41:47.861
Connection to the external service has been lost. | 2020-08-07 10:41:47.861
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-08-07 10:41:47.861
CQG WebSocket socket (0) | CloseSocket call. | 2020-08-07 10:41:47.889
CQG WebAPI | Disconnected. | 2020-08-07 10:41:47.894
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-07 10:41:47.894

CQG WebAPI | Connecting to server api.cqg.com | 2020-08-07 10:41:50.897
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-08-07 10:41:50.897
CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2020-08-07 10:41:51.026
CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2020-08-07 10:41:51.026
CQG WebSocket | Opening WebSocket. | 2020-08-07 10:41:51.068
CQG WebSocket | Sending WebSocket handshake. | 2020-08-07 10:41:51.068
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-08-07 10:41:52.833
CQG WebSocket socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-07 10:41:52.833
CQG WebSocket socket (1) | Closed. | 2020-08-07 10:41:52.833
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-08-07 10:41:52.997
CQG WebSocket | Server header | Connection: upgrade | 2020-08-07 10:41:52.997
CQG WebSocket | Server header | Sec-WebSocket-Accept: NTM6aMsuOfN79NNVmRr68/pHm4s= | 2020-08-07 10:41:52.997
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-08-07 10:41:52.997
CQG WebSocket | Server header | Upgrade: websocket | 2020-08-07 10:41:52.997
CQG WebSocket | Server header | | 2020-08-07 10:41:52.997
CQG WebSocket | Web socket state is now open. | 2020-08-07 10:41:52.997
CQG WebAPI | WebSocket connected. | 2020-08-07 10:41:52.997
CQG WebAPI | Sending market data logon message. | 2020-08-07 10:41:52.997
CQG WebAPI | Base Time: 2020-08-02T06:35:42. 2020-08-02 06:35:42 | 2020-08-07 10:41:53.205
CQG WebAPI | Logon successful. Session Token = GmcdOSMHWP46BdGG2nFuCZNlx1lnNVPKIQD1vQgyiEMqo+fOmcSud9SHJcFFW77/1lzIrt9IPC5 | 2020-08-07 10:41:53.205
CQG WebAPI | Connected to data and trading server. | 2020-08-07 10:41:53.205
Triggering next historical data download in queue. | 2020-08-07 10:41:53.205
Triggering next historical data download in queue. | 2020-08-07 10:41:53.205
Triggering next historical data download in queue. | 2020-08-07 10:41:53.205
Triggering next historical data download in queue. | 2020-08-07 10:41:53.205
Updated verified funded futures trading account ending date to: 2020-09-06 14:41:53 | 2020-08-07 10:41:53.205
CQG WebAPI | Sending Trade Accounts request message. | 2020-08-07 10:41:53.207
CQG WebAPI | Starting real-time market data updates for: F.US.EPU20. ID: 1 Service code: cqg | 2020-08-07 10:41:53.289
CQG WebAPI | Sending symbol resolution request for F.US.EPU20. ID: 928396 | 2020-08-07 10:41:53.289
CQG WebAPI | Requesting security definition data for: F.US.EPU20. ID: 1 | 2020-08-07 10:41:53.289
Added historical Intraday data request for F.US.EPU20 to the queue. | 2020-08-07 10:41:53.289
Intraday data recording state for symbol F.US.EPU20 is set to download 'Pending'. | 2020-08-07 10:41:53.289
Triggering next historical data download in queue. | 2020-08-07 10:41:53.289
Delaying start of download for F.US.EPU20 | 2020-08-07 10:41:53.312
CQG WebAPI | Brokerage name: AMP. Account Name: 122971 | 2020-08-07 10:41:53.312
CQG WebAPI | Sending collateral subscribe request. | 2020-08-07 10:41:53.312
CQG WebAPI | Received symbol resolution report for symbol F.US.EPU20. Search Symbol: F.US.EPU20. Request ID: 928396. Contract ID: 1. | 2020-08-07 10:41:53.370
CQG WebAPI | Requesting market data for F.US.EPU20 | 2020-08-07 10:41:53.370
HD Request # 4 | Downloading Intraday chart data for F.US.EPU20 to the file F.US.EPU20.scid. Service: cqg | 2020-08-07 10:41:58.037
HD Request # 4 | Download start date-time: 2020-08-07 10:41:47.000 | 2020-08-07 10:41:58.038
HD Request # 4 | Using server: ds4.sierracharts.com port 10150 | 2020-08-07 10:41:58.038
Socket (1) | Creating socket. | 2020-08-07 10:41:58.081
Socket (1) | Connecting to IP: 192.81.56.146. | 2020-08-07 10:41:58.081
HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-08-07 10:41:58.185
HD Request # 4 | Sending historical data logon request message. | 2020-08-07 10:41:58.185
CQG WebAPI | Sending positions subscribe request. RequestID: 928398 | 2020-08-07 10:41:58.207
CQG WebAPI | Sending orders subscribe request. RequestID=928399 | 2020-08-07 10:41:58.207
Requesting market depth updates for: F.US.EPU20 if supported. | 2020-08-07 10:41:58.207
CQG WebAPI | Requesting market data including full depth for F.US.EPU20 | 2020-08-07 10:41:58.207
HD Request # 4 | Requesting Intraday data. Start date-time: 2020-08-07 10:41:47. Record interval: 0. Symbol: F.US.EPU20 | 2020-08-07 10:41:58.726
HD Request # 4 | Decompressing data. | 2020-08-07 10:41:58.775
HD Request # 4 | Receiving Intraday data for F.US.EPU20 starting at 2020-08-07 10:41:47 | 2020-08-07 10:41:58.776
Socket (1) | CloseSocket call. | 2020-08-07 10:41:58.776
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-07 10:41:58.776
Historical data download thread signaled to stop. | 2020-08-07 10:41:58.786
HD Request # 4 | Timestamp of first Intraday data file record written: 2020-08-07 10:41:49 | 2020-08-07 10:41:58.786
HD Request # 4 | Received 247 records from 2020-08-07 10:41:47.000 to 2020-08-07 10:41:56.001 (9.0 seconds) and wrote 210 records for F.US.EPU20 | 2020-08-07 10:41:58.786
HD Request # 4 | Completion time: 0s | 2020-08-07 10:41:58.791
HD Request # 4 | Intraday data download complete for F.US.EPU20. Unique request ID: 4 | 2020-08-07 10:41:58.791
Removing historical data download ID 4. | 2020-08-07 10:41:58.791
Real-time Intraday chart data file updates started for F.US.EPU20 | 2020-08-07 10:41:58.791
Intraday chart data file opened for F.US.EPU20 | 2020-08-07 10:41:58.791
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-08-07 10:41:58.791

Triggering next historical data download in queue. | 2020-08-07 10:41:58.791
Socket (1) | Socket gracefully closed by remote side. | 2020-08-07 10:41:58.828
Socket (1) | Closed. | 2020-08-07 10:41:58.828
Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU20.scid. Thread ID: 15644 | 2020-08-07 10:42:00.063
[2020-08-08 00:01:13]
Sierra Chart Engineering - Posts: 104368
Refer to:
CQG Trading Platform Service: Frequent Server Disconnections when Using CQG
Sierra Chart Support - Engineering Level

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https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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