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Direct MessagesDate/Time: Thu, 16 May 2024 14:46:16 +0000
Replay Mode Issues
View Count: 1178
| [2020-08-05 01:53:53] |
| User783734 - Posts: 12 |
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Hi, I am trying to use the replay mode but none of the data showing is accurate. The time displayed at the bottom isn't right, the DOM isn't showing any data and the charts are moving extremely slowly and aren't showing the right data. I am selecting: charts with same link number, standard replay, use start date-time, by time, speed 1.00 and I select do not clear data. Could you please advise on how I can make it work with the right data showing? Thanks, Raphael |
| [2020-08-05 19:43:19] |
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We will only take one issue at a time here. Why do you say this?: The time displayed at the bottom isn't right,
What exactly do you mean by this and what is the basis of this? It is not making any sense to us.A screenshot showing this would be helpful. Refer to the information here for how to take a screenshot: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage With respect to the Trading DOM, refer to the information here: Replaying Charts: Replaying Trade DOM Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-05 19:43:45
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| [2020-08-07 17:40:26] |
| User783734 - Posts: 12 |
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Hi, For the DOM, the "record market depth data" option wasn't enabled so thank you for the info that should help. I am sorry my explanation was confusing. What I mean is that when I restart a chart at say 8/7/2020 at 9:30am, the chart replay begins at 8/7/2020 at 0:00. Here is the screenshot: http://www.sierrachart.com/image.php?Image=159682180444.png Thank you for your help |
| [2020-08-07 18:34:56] |
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How are you controlling the start Date-Time of the replay?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-10 23:23:38] |
| User783734 - Posts: 12 |
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I click on the "Use Start Date-Time" box, enter the date and time that I want the replay to start at and click on "Play".
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| [2020-08-11 13:49:29] |
| John - SC Support - Posts: 31666 |
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We would need to see this occur during a remote session. Let us know when you would have time to show this to us.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-12 21:49:44] |
| User783734 - Posts: 12 |
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That sounds good. I am free tomorrow from 2pm-5pm PST. Let me know if you have some availability during that time. Thanks.
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| [2020-08-12 22:02:36] |
| John - SC Support - Posts: 31666 |
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I am sorry, but you happened to hit the one time period that I am not available tomorrow. Let me know another time that would work for you, either earlier in the day or on Friday (apart from Noon to 2:00pm PST).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-12 22:11:22] |
| User783734 - Posts: 12 |
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No problem. How about tomorrow from 1pm-2pm PST? Friday from 2pm-4pm PST also works.
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| [2020-08-13 13:21:53] |
| John - SC Support - Posts: 31666 |
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Let's do Friday at 2:00pm PST. I will call you at that time on Skype, so it will show as not having a Caller ID. Make sure your phone number on this page is the correct one, as that is the number I will call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-13 15:01:27] |
| User783734 - Posts: 12 |
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Perfect thanks John. Yes that number is correct. Speak with you tomorrow.
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| [2020-08-14 21:08:34] |
| John - SC Support - Posts: 31666 |
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Talked with customer and found that they were entering the time incorrectly. Once they entered it right, everything was working fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-14 23:41:44] |
| User783734 - Posts: 12 |
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Thanks again for the help John.
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