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Date/Time: Tue, 04 Aug 2020 16:56:50 +0000



Account data feed payment

[2020-08-01 15:26:43]
User634421 - Posts: 1 | Ending Date: 2020-09-08
Hello I am having issues activating my data feed. I have received a message stating my account was below $5 and that I need to make a payment. I have funded my account and was under the impression that any monthly fees would be taken from my account balance. I will attach a screenshot of the message. Best regards, Alvaro
image449FB2D9-6459-40D1-8B69-5AA21B63FE8F.png / V - Attached On 2020-08-01 15:24:44 UTC - Size: 465.43 KB - 10 views
[2020-08-02 01:38:41]
Sierra Chart Engineering - Posts: 88299 | Ending Date: 2021-04-05
You are no longer receiving that message and yes you are fully paying for your Sierra Chart account directly. We see the Denali Exchange Data Feed is active on your account.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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