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Date/Time: Sun, 28 Apr 2024 10:33:39 +0000

How to Post a Message for Support

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[2020-07-28 21:42:05] #1 [Go To First Post]
User130499 - Posts: 1
Reading Internal Order ID file. \| 2020-07-28 15:29:25.990 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-07-28 15:29:26.281 Reading Trade Orders file. \| 2020-07-28 15:29:26.291 Reading Trade Positions file. \| 2020-07-28 15:29:26.391 Reading Account Balance file. \| 2020-07-28 15:29:26.392 UDPListener (1404). Port 22903 \| Listening on UDP port 22903. \| 2020-07-28 15:29:26.635 Software version: 2138 64-bit \| 2020-07-28 15:29:26.650 Primary Thread ID: 12548 \| 2020-07-28 15:29:26.650 Usage end date: 2020-09-27 \| 2020-07-28 15:29:26.650 Enabled for: Sierra Chart Historical Data Service. \| 2020-07-28 15:29:26.650 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-07-28 15:29:26.650 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-07-28 15:29:26.650 Current selected Data/Trading service: CQG WebAPI \| 2020-07-28 15:29:26.650 Custom symbol settings values: disabled \| 2020-07-28 15:29:26.650 Chart Update Interval: 500 \| 2020-07-28 15:29:26.650 Intraday Data Storage Time Unit: 1 \| 2020-07-28 15:29:26.650 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-07-28 15:29:26.749 2020-07-28 15:29:26 Local computer time \| 2020-07-28 15:29:26.749 2020-07-28 19:29:26 Local computer time in UTC \| 2020-07-28 15:29:26.749 2020-07-28 15:29:26 Local computer time in SC Time Zone \| 2020-07-28 15:29:26.749 2020-07-28 19:29:19 Server time in UTC \| 2020-07-28 15:29:26.749 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-07-28 15:29:26.749 Program path: C:\SierraChart\ \| 2020-07-28 15:29:26.749 Data Files path: C:\SierraChart\Data\ \| 2020-07-28 15:29:26.749 OS Version Number: 10.0 \| 2020-07-28 15:29:26.749 Locale Setting: C \| 2020-07-28 15:29:26.749 Allowed protected custom studies: \| 2020-07-28 15:29:26.749 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2020-07-28 15:29:26.750 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2020-07-28 15:29:27.752 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-07-28 15:29:27.752 Received 5 login tokens. \| 2020-07-28 15:29:30.158 Symbol settings MD5 received. Request ID: 1. \| 2020-07-28 15:29:30.259 Symbol settings are up-to-date for cqg. \| 2020-07-28 15:29:30.259 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-07-28 15:29:32.381 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-07-28 15:29:32.381 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2020-07-28 15:29:32.383 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2020-07-28 15:29:32.383 CQG WebSocket \| Opening WebSocket. \| 2020-07-28 15:29:32.401 CQG WebSocket \| Sending WebSocket handshake. \| 2020-07-28 15:29:32.401 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2020-07-28 15:29:34.384 CQG WebSocket \| Server header \| Connection: upgrade \| 2020-07-28 15:29:34.384 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: Lv5HYCruxCrVLjJJhVRShqByv9s= \| 2020-07-28 15:29:34.384 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2020-07-28 15:29:34.384 CQG WebSocket \| Server header \| Upgrade: websocket \| 2020-07-28 15:29:34.384 CQG WebSocket \| Server header \| \| 2020-07-28 15:29:34.384 CQG WebSocket \| Web socket state is now open. \| 2020-07-28 15:29:34.384 CQG WebAPI \| WebSocket connected. \| 2020-07-28 15:29:34.384 CQG WebAPI \| Sending market data logon message. \| 2020-07-28 15:29:34.451 CQG WebAPI \| Market data logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. \| 2020-07-28 15:29:35.280 CQG WebSocket socket (1) \| CloseSocket call. \| 2020-07-28 15:29:35.309 CQG WebAPI \| Disconnected. \| 2020-07-28 15:29:35.309 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2020-07-28 15:29:35.309 CQG WebSocket \| WebSocket closed. \| 2020-07-28 15:29:35.309 CQG WebAPI \| WebSocket closed. \| 2020-07-28 15:29:35.309 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2020-07-28 15:29:35.309 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2020-07-28 15:29:35.321 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-07-28 15:29:35.321 CQG WebSocket socket (1) \| Socket gracefully closed by remote side. \| 2020-07-28 15:29:35.931 CQG WebSocket socket (1) \| Closed. \| 2020-07-28 15:29:35.931

[2020-07-29 05:18:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to contact your broker about this: CQG WebAPI \| Sending market data logon message. \| 2020-07-28 15:29:34.451 CQG WebAPI \| Market data logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. \| 2020-07-28 15:29:35.280 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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