Support Board
Date/Time: Fri, 04 Jul 2025 18:14:23 +0000
Account Keeps Logging on and off constantly
View Count: 642
| [2020-07-26 00:13:20] |
| Chadly - Posts: 65 |
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Is there a reason that my account keeps signing on and off? TO the point where...it really isn't signed on at all ever and says "username not authorized?" I've checked the account, all is well with surplus funds.....? |
| [2020-07-26 02:09:40] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-26 04:01:55] |
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This is resolved. It was a problem on the Barchart side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-26 15:09:21] |
| Chadly - Posts: 65 |
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Okay so this seems to perhaps unintentionally create an issue where my overlays don't work? An example is that if my 240 crosses and goes down. The overlay for 1 day checks to see if that also crossed and went down. Well.... it says it works, it's all on and referencing the correct line, but the signal is firing no matter if the overlay is correct or not? This has shut my system down as the overlays are the life blood of my trading system. Please help! |
| [2020-07-26 15:43:50] |
| Chadly - Posts: 65 |
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update on this. I downloaded the latest, checked all things again, nothing new as far as references are still great for overlays. I replayed very slowly and it seems to be working fine. This was not a small adjustment though or even a small discrepancy. This was quite large in that the overlayed chart was crossed and completely going the opposite way so definitely not a matter of decimal movement. Anyway...I'll keep an eye out, for now it seems to be fine.
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| [2020-07-27 00:41:03] |
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This is unrelated. We see another post about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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