Support Board
Date/Time: Sun, 05 May 2024 03:51:15 +0000
Not getting some of the data with Gain
View Count: 477
[2020-07-20 18:24:08] |
Rnn - Posts: 49 |
Hi, I've upgraded to Advanced Service Package 5 even though I don't need the actual pack but just for the proper intraday historical data. the problem is that I'm not getting the VX symbol data like I use to get live from gain - I assume it's because it's CBOE and not CME - You haven't mentioned it with the message log for the upgrade. This is very important for me, I don't need the other data on CBOE to pay for additional CBOE data Please if u can add it only like it used to be on Gain - I don't require extra - only the same way it was to pay for additional CBOE data plus the pack 5 is way too much. Date Time Of Last Edit: 2020-07-20 18:25:07
|
[2020-07-20 18:32:29] |
Sierra Chart Engineering - Posts: 104368 |
So you want the volatility index futures? You are not receiving that real-time from Gain Capital?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2020-07-21 00:01:05] |
Rnn - Posts: 49 |
Yes please, I don't receieve it in real-time now like I used to
|
[2020-07-21 09:16:15] |
Sierra Chart Engineering - Posts: 104368 |
You really need to ask Gain Capital about this. If you want to get the volatility index futures through Sierra Chart you can use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: