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Date/Time: Sun, 05 May 2024 03:51:15 +0000



Not getting some of the data with Gain

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[2020-07-20 18:24:08]
Rnn - Posts: 49
Hi,

I've upgraded to Advanced Service Package 5 even though I don't need the actual pack but just for the proper intraday historical data.
the problem is that I'm not getting the VX symbol data like I use to get live from gain - I assume it's because it's CBOE and not CME - You haven't mentioned it with the message log for the upgrade.

This is very important for me, I don't need the other data on CBOE to pay for additional CBOE data
Please if u can add it only like it used to be on Gain - I don't require extra - only the same way it was

to pay for additional CBOE data plus the pack 5 is way too much.
Date Time Of Last Edit: 2020-07-20 18:25:07
[2020-07-20 18:32:29]
Sierra Chart Engineering - Posts: 104368
So you want the volatility index futures? You are not receiving that real-time from Gain Capital?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-07-21 00:01:05]
Rnn - Posts: 49
Yes please, I don't receieve it in real-time now like I used to
[2020-07-21 09:16:15]
Sierra Chart Engineering - Posts: 104368
You really need to ask Gain Capital about this. If you want to get the volatility index futures through Sierra Chart you can use the Sierra Chart Exchange Data Feed:
Sierra Chart Exchange Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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