Login Page - Create Account

Support Board


Date/Time: Sat, 04 May 2024 08:20:35 +0000



Connection Error

View Count: 474

[2020-07-17 22:36:44]
User82032 - Posts: 35
Upgraded to version 2138. Upon completion I got the message - SC Routing Order Connection error: Usernsme or Password is incorrect. Never got this response before. Not sure how to resolve it.
[2020-07-17 22:50:59]
User575399 - Posts: 305
I got the same thing. Is this a update that may cause this?
[2020-07-18 08:18:58]
Sierra Chart Engineering - Posts: 104368
This will be resolved by restarting Sierra Chart and we apologize for the delayed response.

We also made a revision to 2138 to avoid this issue altogether. Update again:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-07-18 08:19:20

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account