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Direct MessagesDate/Time: Fri, 03 May 2024 17:22:54 +0000
Connection error
View Count: 564
| [2020-07-13 17:19:04] |
| User977098 - Posts: 28 |
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Hello, Still having connection error (windows error code 10013) problems. Tried downloading latest version, but can't even do that. SC Futures Order Routing/Data | Connecting to the server futurestrading5.sierracharts.com. Port 11098 | 2020-07-13 17:24:10.647 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-07-13 17:24:10.668 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2020-07-13 17:24:10.668 DTC Client socket (1) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2020-07-13 17:24:10.668 * DTC Client socket (1) | CloseSocket call. | 2020-07-13 17:24:10.668 DTC Client socket (1) | Closed. | 2020-07-13 17:24:10.668 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-07-13 17:24:10.669 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-13 17:24:10.669 DTC Client socket (0) | CloseSocket call. | 2020-07-13 17:24:10.678 SC Futures Order Routing/Data | Disconnected. | 2020-07-13 17:24:10.678 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-07-13 17:24:10.678 An existing request for the installer program is in progress. It has been canceled. | 2020-07-13 17:24:20.347 * The request for the installer program MD5 has been made. | 2020-07-13 17:24:21.333 * HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2020-07-13 17:24:21.333 * Failed to download installer program due to an error. Request ID: 2. | 2020-07-13 17:24:21.333 * An existing request for the installer program is in progress. It has been canceled. | 2020-07-13 17:24:46.450 * The request for the installer program MD5 has been made. | 2020-07-13 17:24:47.443 * HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connect event error. Windows error code 10013: An attempt was made to access a socket in a way forbidden by its access permissions. | 2020-07-13 17:24:47.443 * Failed to download installer program due to an error. Request ID: 3. | 2020-07-13 17:24:47.443 * I have been through that list and can't find anything. My windows defender firewall says refer to bitdefender, and bitdefender says that it has granted access to sierra chart. Below is from command prompt. Could you have a quick look at that and tell me if there is anything out of the ordinary please? Firewall status: ------------------------------------------------------------------- Profile = Standard Operational mode = Enable Exception mode = Enable Multicast/broadcast response mode = Enable Notification mode = Enable Group policy version = Windows Defender Firewall Remote admin mode = Disable Ports currently open on all network interfaces: Port Protocol Version Program ------------------------------------------------------------------- 53 UDP Any (null) 1542 UDP Any (null) 1542 TCP Any (null) IMPORTANT: Command executed successfully. However, "netsh firewall" is deprecated; use "netsh advfirewall firewall" instead. For more information on using "netsh advfirewall firewall" commands instead of "netsh firewall", see KB article 947709 at https://go.microsoft.com/fwlink/?linkid=121488 . |
| [2020-07-13 19:58:23] |
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Refer to this thread: Connection error Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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