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Date/Time: Tue, 23 Apr 2024 18:32:58 +0000



lost bars

View Count: 462

[2020-07-09 14:38:45]
User238955 - Posts: 1
hi
I am trading from a laptop, if i will put the laptop in sleep mode, and when i will turn the laptop back on, i will be missing all the bars in my chart from that period,
Like now i switched off at 9:15, and came back an hour later and it starts plotting a new 5 min bar, and the previous bar is from 9:15

please advise

zev
[2020-07-09 19:52:15]
Sierra Chart Engineering - Posts: 104368
This is due to a connectivity issue on your side. Refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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