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Direct MessagesDate/Time: Sat, 27 Apr 2024 02:34:26 +0000
Account Services Balance
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| [2020-07-08 22:15:31] |
| User643426 - Posts: 93 |
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I have a question about the Services Balance of $4.60 on my Account. I believe that is for telephone support that I never used. If I pay that fee of $4.60, can I set up a telephone call with one of the software technicians to ask a couple of questions about how to customize my sierra charts?
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| [2020-07-09 18:31:25] |
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The $4.60 is just what is available in your account at this time. You can always look at your list of debits and credits to your account in the Transaction Log. There is a link to access the list on the Account Control Panel named View Transaction Log and Payment Receipts. You can also get to it directly through this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog As to phone support, we are just too busy right now to be able to do phone support for anything other than emergency issues. Our recommendation is to post your questions in the General User Discussion and Programming Support section of this Support Board for help from other users if you are looking for something more than what we are able to help with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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