Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 20 Apr 2024 03:28:10 +0000
error adding to position in Sierra
View Count: 1350
| [2020-07-08 14:50:16] |
| User884550 - Posts: 149 |
|
was +8, wanter to add more, the following message received. checked with broker, no rejections from them, restarted sierra and still, does not let me add. when flat it allows to enter as many contracts as limit orders as i want F.US.EPU20/F.US.MESU20 [CBV] Point & Figure 1-12 #2 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-08 10:40:34.789 * |
| [2020-07-08 19:12:02] |
| |
|
This is an operating system level issue, within Windows itself, causing a stack corruption. We are doing more research on this to see what is causing it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-08 19:12:33
|
| [2020-07-09 08:12:11] |
| User884550 - Posts: 149 |
|
it looks like issue is with 2nd add, so 3rd lot same issue on all insturments, Is this something others experience as well, or is it just me? would apprecite a solution asap |
| [2020-07-09 08:20:40] |
| |
|
We do have several reports of this. It is a quite a serious issue. We are working on a solution/workaround.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-09 08:31:58] |
| |
|
We will have a new release out in about an hour which may resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-09 08:32:05
|
| [2020-07-09 09:21:20] |
| |
|
We have released version 2134. See if the issue is still occurring. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-09 09:26:34] |
| User884550 - Posts: 149 |
|
looks to be solved now, thanks for prompt reaction |
| [2020-07-09 09:33:50] |
| |
|
Well we do not know really whether we solved it or not. It could just be chance it is just not occurring but something is still going wrong but not manifesting into an obvious problem. There is nothing we did which should have solved it. All we did is some code rearrangement which should have effectively no benefit. This is why we strongly suspect it is an operating system level issue and continue to believe that until proven otherwise. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-09 09:34:32
|
| [2020-07-09 09:37:55] |
| User884550 - Posts: 149 |
|
understood, but I have checked 2 instruments and I am able to add as many times by one as I want, which was not possible until the update |
| [2020-07-10 07:59:17] |
| User884550 - Posts: 149 |
|
regret problem didnt go anywhere, yesterday was all good, today its all the same, |
| [2020-07-10 08:04:12] |
| |
|
So you are still having the same problem when modifying the quantity of an order?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-10 08:04:18
|
| [2020-07-10 08:28:46] |
| User884550 - Posts: 149 |
|
error occures on 2nd add so I enter with 1, then add 1, and then it does not allow me to add more but its ok to enter with 3, so basically scaling in is limited to 2 entries only |
| [2020-07-10 08:41:14] |
| |
|
We are going to replace that Microsoft Windows dialog with our new Sierra Chart settings interface. We should have this done in a few days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-10 11:08:53] |
| |
|
We are going to put out version 2135 in about 1 hours. We want to see if you still have the issue with that version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-10 11:19:30] |
| User884550 - Posts: 149 |
|
looks like doesnt occure anymore
|
| [2020-07-11 22:52:32] |
| |
|
Please update to 2135 anyway.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-14 14:49:39] |
| User884550 - Posts: 149 |
|
still occuring occasionally
|
| [2020-07-14 18:55:38] |
| |
|
We are going to create a special debug build for you to test with which we hope will give an indication of why the problem is happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-14 23:12:37] |
| |
|
We want you to install version 2137. This is a special build with runtime checks. Follow the instructions here to install this specific version: Software Download: Full Control Rollback Procedure Let us know if you have any issue with this. And most importantly, run the 64-bit version of Sierra Chart. That is the only version which has the Runtime checks. When you run into the issue, we want to know what you see at that moment. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-16 06:23:58] |
| User884550 - Posts: 149 |
|
updated, issue still exists, even on SIM F.US.DBU20 #10 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-16 02:22:48.405 * were + 5, tried to add and got this error |
| [2020-07-16 12:57:54] |
| |
|
Well we definitely expect the issue to still exist but we are hoping to get additional information. There still is no useful information being given. But anyway, we do have a potential workaround we are working on still at this time. Just a few days away. So even if the problem is not discovered, we can probably avoid it, hopefully. And we are still very strongly suspicious, that this is an operating system issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-20 21:52:17] |
| |
|
Please let us know if you are still observing the problem on version 2138.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-20 21:52:37
|
| [2020-07-24 20:44:21] |
| User873130 - Posts: 44 |
|
having a similar issue where I get the same unhanded exception error when adding to positions after a certain time like ABOVE poster. Usually after 10-20 seconds.
|
| [2020-07-25 11:04:39] |
| |
|
We are still working on/looking into the issue. The cause is unknown. So far we have identified zero problems within Sierra Chart. We have added additional exception handling. Could you please update to prerelease 2141: Software Download: Fast Update Let us know if that resolves the issue or not. We still are planning to release a new price and order quantity modification dialog. That is taking longer than expected but we should get it out this week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: