Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 01:08:12 +0000



unhandled exception on version 2130

View Count: 528

[2020-07-06 19:23:53]
red23 - Posts: 38
Hi Support,

I upgraded to 2130 and got this error while entering orders (in SIM). I entered 2 contract and any additional contract would get that error. Another trader also reported the same error. Not sure if this is version related or opengl related. I had opengl on at the time on a different sub instance. Thanks for any help.

F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:17.772
F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:28.539
F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:31.464
F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:32.033
F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:32.337
F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:32.519
F.US.EPU20 Rev. 2t #1 | Caught an unhandled exception in c_TradeWindow::SubmitOrder. | 2020-07-06 14:55:32.734
Attachment Deleted.
imagescerror.png / V - Attached On 2020-07-06 19:20:31 UTC - Size: 30.14 KB - 209 views
[2020-07-06 19:31:11]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 17:
Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface

This issue probably is an operating system level issue. It does not make any sense at all that it is a problem within Sierra Chart itself.

The first thing you need to do is to restart Sierra Chart.

And also see if updating to the latest prerelease helps:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account