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Date/Time: Fri, 29 Mar 2024 13:15:09 +0000



SC/TT Routing Issues/Status?

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[2020-06-28 21:51:29]
User379468 - Posts: 508
User YT LIM posted issues currently on SC/TT Routing with live uninitiated phantom orders/positions. SC Engineering confirmed problem and investigating with TT then all threads were hidden and deleted, why?

For live traders trusting your most recommended feed and order routing solution, especially those taking on substantial size/volume/risk, more transperancy and updates on any issues even off this board would be appreciated. TT Status page with search for issues, full history, subscription email notifications, and publically accessible is an accountable example, something similar for relevant services of your system would be useful:

https://community.tradingtechnologies.com/articles/2393/tt-status-page.html

https://status.trade.tt/#/

Please confirm the status of the issues that were posted, and if users of this service can safely trade with confidence as of now.

Thank you.
Date Time Of Last Edit: 2020-06-28 22:03:35
[2020-06-28 22:03:33]
Sierra Chart Engineering - Posts: 104368
then all threads were hidden and deleted, why?
The thread contains account numbers. So as is routine, we hide these threads so only the user can see them.

The issue is specific to their account. It relates to TT indicating a Position which does not exist.

There are no order issues related to their account.

This is the only second known instance of a position reporting issue. One of them was more than a year ago, and it was resolved by TT and had a very specific cause. The cause of this is unknown. we are suspecting it is a configuration issue with the users TT account. So the incident rate of position issues with the TT based order routing service is lower than other services.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-06-28 22:10:31

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