Login Page - Create Account

Support Board


Date/Time: Wed, 29 Jun 2022 22:06:32 +0000



NQ futures Numbers Bars Study

View Count: 1203

[2014-01-27 15:36:21]
User94740 - Posts: 333
Hi SC, it seems I have a challenge with the data being displayed for NQ

http://www.sierrachart.com/image.php?l=1390836932587.png

[2014-01-27 17:26:04]
Sierra Chart Engineering - Posts: 103520
Go to that chart and select Chart >> Chart Settings. Press the Apply Global Symbol Settings button. Press OK. Let us know if that does not solve the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-27 17:27:14]
User94740 - Posts: 333
problem still exists
[2014-01-27 17:52:33]
Sierra Chart Engineering - Posts: 103520
This is not making sense. It is not clear why you are having this problem.

Update Sierra Chart by selecting Help >> Download Current Version. Please be sure to do this.


After the update is completed, then perform a Full Reset of the symbol settings as explained here:
http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings

And reapply the symbol settings to the chart after.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-27 17:54:03
[2014-01-27 18:10:59]
User94740 - Posts: 333
I fail to find any sense either in installing the newest version, because the study is working on the other 17 instruments I trade, but anything is possible
[2014-01-27 18:23:13]
Sierra Chart Engineering - Posts: 103520
Please update to the newest version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-27 22:42:37]
User94740 - Posts: 333
done, but still a no-go


[2014-01-27 22:51:33]
Sierra Chart Engineering - Posts: 103520
We will have to help you with remote assistance. What would be a good time for you?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-27 23:04:43]
User94740 - Posts: 333
right now?
[2014-01-27 23:24:29]
Sierra Chart Engineering - Posts: 103520
We can help you now. Please select Help >> Accept Remote Assistance.

After about 10 seconds you will see remote assistance window appear. We need the ID number. Give us the ID number through an account support ticket here:
https://www.sierrachart.com/usercp.php?page=SupportTickets

We will then connect in remotely and you can accept the connection. We do not need any audio. After connecting just show us the chart that has a problem and we will check on it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-01-27 23:24:53
[2014-01-28 03:14:36]
Sierra Chart Engineering - Posts: 103520
There was a decimal point position problem with the futures contract data with the Sierra Chart Futures Data Feed from around 2010 and earlier for the NQ and ES. This is now resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account