Support Board
Date/Time: Fri, 09 May 2025 13:55:19 +0000
NQ futures Numbers Bars Study
View Count: 1966
| [2014-01-27 15:36:21] |
| User94740 - Posts: 333 |
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Hi SC, it seems I have a challenge with the data being displayed for NQ http://www.sierrachart.com/image.php?l=1390836932587.png |
| [2014-01-27 17:26:04] |
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Go to that chart and select Chart >> Chart Settings. Press the Apply Global Symbol Settings button. Press OK. Let us know if that does not solve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-27 17:27:14] |
| User94740 - Posts: 333 |
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problem still exists
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| [2014-01-27 17:52:33] |
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This is not making sense. It is not clear why you are having this problem. Update Sierra Chart by selecting Help >> Download Current Version. Please be sure to do this. After the update is completed, then perform a Full Reset of the symbol settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings And reapply the symbol settings to the chart after. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-27 17:54:03
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| [2014-01-27 18:10:59] |
| User94740 - Posts: 333 |
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I fail to find any sense either in installing the newest version, because the study is working on the other 17 instruments I trade, but anything is possible
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| [2014-01-27 18:23:13] |
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Please update to the newest version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-27 22:42:37] |
| User94740 - Posts: 333 |
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done, but still a no-go |
| [2014-01-27 22:51:33] |
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We will have to help you with remote assistance. What would be a good time for you?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-27 23:04:43] |
| User94740 - Posts: 333 |
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right now?
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| [2014-01-27 23:24:29] |
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We can help you now. Please select Help >> Accept Remote Assistance. After about 10 seconds you will see remote assistance window appear. We need the ID number. Give us the ID number through an account support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets We will then connect in remotely and you can accept the connection. We do not need any audio. After connecting just show us the chart that has a problem and we will check on it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-27 23:24:53
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| [2014-01-28 03:14:36] |
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There was a decimal point position problem with the futures contract data with the Sierra Chart Futures Data Feed from around 2010 and earlier for the NQ and ES. This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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