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Direct MessagesDate/Time: Fri, 03 May 2024 03:46:51 +0000
Volume Profile is not working correctly anymore
View Count: 543
| [2020-06-21 19:12:26] |
| User889191 - Posts: 61 |
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Volume profile is screwed up. See picture attached. After resetting it is fine but then starts to fail again(volume is decreasing!). Please fix it immediately. thx Software version: 2120 64-bit | 2020-06-17 21:55:34.218 Primary Thread ID: 12588 | 2020-06-17 21:55:34.218 Usage end date: 2020-07-16 | 2020-06-17 21:55:34.218 Enabled for: Advanced Features 2. | 2020-06-17 21:55:34.218 Enabled for: Sierra Chart Historical Data Service. | 2020-06-17 21:55:34.218 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-06-17 21:55:34.218 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-06-17 21:55:34.218 Current selected Data/Trading service: CQG WebAPI | 2020-06-17 21:55:34.218 Custom symbol settings values: disabled | 2020-06-17 21:55:34.218 Chart Update Interval: 20 | 2020-06-17 21:55:34.218 Intraday Data Storage Time Unit: 0 | 2020-06-17 21:55:34.218 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-06-17 21:55:34.218 2020-06-17 21:55:34 Local computer time | 2020-06-17 21:55:34.218 2020-06-17 19:55:34 Local computer time in UTC | 2020-06-17 21:55:34.218 2020-06-17 21:55:34 Local computer time in SC Time Zone | 2020-06-17 21:55:34.218 2020-06-17 05:24:27 Server time in UTC | 2020-06-17 21:55:34.218 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-06-17 21:55:34.218 Program path: H:\SierraChart\ | 2020-06-17 21:55:34.218 Data Files path: H:\SierraChart\Data\ | 2020-06-17 21:55:34.218 OS Version Number: 10.0 | 2020-06-17 21:55:34.218 Locale Setting: C | 2020-06-17 21:55:34.218 Allowed protected custom studies: | 2020-06-17 21:55:34.218 |
Attachment Deleted.  volume_screwed.png / V - Attached On 2020-06-21 19:11:30 UTC - Size: 28.72 KB - 217 views volume_after_reset.png / V - Attached On 2020-06-21 19:11:41 UTC - Size: 28.13 KB - 191 views |
| [2020-06-21 21:31:24] |
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We will get this resolved now. In an effort to resolve another minor issue when combining multiple prices together, this problem unexpectedly occurred.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-21 23:24:58] |
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Sorry about the delay. We got behind on this. We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-22 00:55:56] |
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We are releasing version 2125 which resolves this problem, in about 20 minutes. The issue only affects the Volume by Price study when used with the TPO Profile Chart study. It is the result of correcting another problem, with intermittent incorrect mapping of single price values to the right price increment, which is due to floating-point error. This was a tricky problem to resolve and the solution was not applied to TPO Profile Charts. And it caused an inconsistency leading to this issue of decreasing volume at price levels. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-22 00:56:08
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| [2020-06-22 05:53:38] |
| User889191 - Posts: 61 |
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Thank you for fast and excellent support.
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