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Direct MessagesDate/Time: Thu, 02 May 2024 22:09:39 +0000
Historical data not uploading
View Count: 952
| [2020-06-18 20:02:18] |
| User570294 - Posts: 10 |
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Hi, Since Monday 15/06 all my daily charts are not showing the daily data for the past 2 days. Intraday data is uploading correctly in all the intraday charts and also in the daily chart for the current day For instance, it shows the aily bar for Monday 15/6 (and all previous days) and then the bar for today Thursday 18/6, Tuesday and Wednesday daily bars are not displayed. The data range in the Chart Main settings remains greyed to Monday 15/6 (which can explain why the daily charts are not uploading since then) and the value can't be changed. I have checked all settings, redownloaded the charts historical data, followed all instructions of the support Board "Help topic 6: No Historical Chart or Blank Chart / Historical Chart Not Updating / Missing Historical Chart Data" but still not working. I have also downloaded the latest version of Sierra Charts but still not working, Is this issued related to my account or a technical issue? How to fix this? Attached settings and data file showing it stopped on monday 15/6. Thank you for your help https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=40489 https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=40490 |
| [2020-06-19 18:46:44] |
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There is no support for Historical Daily data when using Rithmic unless you have a direct account: Direct Sierra Chart Account
When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. To accomplish this, follow the instructions below: Direct Sierra Chart Account Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-22 09:06:28] |
| User570294 - Posts: 10 |
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hi, Either your answer makes no sense or I don't understand what exactly you want. I AM PAYING FOR SC PACK 5 thru my broker (Amp futures). You want to bypass them now? I AM PAYING FOR RITHMIC DATA and want to keep using their data, as I have been using it happily for 6 months now. To be clear: I don't want Denali/SC data. I HAVE NEVER HAD THIS ISSUE BEFORE DURING MY LAST 6 MONTHS OF USING SC WITH RITHMIC WHO PROVIDES THE HISTORICAL DATA ... THIS ISSUE STARTED WHEN I UPDATED SC TO YOUR LAST VERSION I HAVE LOST 5 TRADING DAYS AS I AM IN EUROPE AND YOU ONLY REPLY DURING US TIMES. TODAY I TRIED TO ROLLBACK TO PREVIOUS VERSION. THIS HAS BEEN WORSE AS NOW MY RITHMIC CREDENTIALS ARE REJECTED BY SC AND I DONT EVEN HAVE INTRADAY DATA ANYMORE (another day lost). THE SAME RITHMIC CREDENTIALS WORK VERY WELL IN MY OTHER PLATFORMS AND IN RITHMIC TRADER, THIS IS CLEARLY AN ISSUE WITH SIERRA CHART. I have sent for analysis todays log, please have alook at it Please, call me directly (you should have my contact details) or remotely access my PC to get this fixed once for all. Eventhough I like SC I will have no choice than to switch for another platform if you dont care helping your customers. Thank you for your understanding as this is taking too long to solve. |
| [2020-06-22 10:43:47] |
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Eventhough I like SC I will have no choice than to switch for another platform if you dont care helping your customers. Then this is your decision.We have discontinued support for Rithmic. We are not going to give into this. Rithmic does not provide the historical data you think. Rithmic historical data is limited and has issues. Sierra Chart has been providing the historical data all of this time. And that historical data is no longer available with nondirect accounts. We want to provide our users good solutions, and that is not Rithmic. If you want to leave Sierra Chart because you insist on using Rithmic, that is your decision and we are not going to do anything to keep your business. We are not going to tolerate getting Rithmic problems blamed on us, and users do not realize we have been subsidizing Rithmic and CQG all of this time with our own historical data. If you want to go elsewhere and think you are going to get a better solution, then please do that. And besides newer versions of Sierra Chart, are not going to be supporting Rithmic beyond the end of this year and for AMP users we may remove support earlier. Also this is just not true at all: TODAY I TRIED TO ROLLBACK TO PREVIOUS VERSION. THIS HAS BEEN WORSE AS NOW MY RITHMIC CREDENTIALS ARE REJECTED BY SC AND I DONT EVEN HAVE INTRADAY DATA ANYMORE (another day lost).
Why users put up with all of these problems with Rithmic we simply just do not know. The historical data solution that we have been providing to Rithmic is messy and substandard. It is a hack. Do not you want a good quality solution and want us to provide you quality solutions? Why do you insist on the substandard nonsense hack integration that Sierra Chart has to Rithmic? Why do you insist on using the lower quality integrations which exists with Rithmic. Why do you want poor quality and problems? Why do you want lost connections and when there is a reconnection, there is a huge mess of complexity to go through, and extended delays. This is a recent quote from us regarding Rithmic: You are fully on your own with Rithmic at this point in time. As far as we are concerned we have too much patience with Rithmic. Why anyone would continue on with Rithmic we do not know. The interface Sierra Chart has to Rithmic is substandard and there are historical data problems as well. You should not put your trust in it when the interface is not maintained and has problems. If we have no confidence in it, you should not either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-22 10:54:10
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| [2020-06-22 10:55:03] |
| User570294 - Posts: 10 |
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I understand your decision regarding rhythmic. What I don't understand is why I'm not now receiving historical data anymore when one week ago I was receiving it ? As this is unrelated to rithmic, what has changed since then ? and why do I need now to open a direct account with you which I believe costs more than subscriving thru my current broker? This is an additional burden unrelated to the data feed provider ... this will force me to request canceling my broker to be charged the SC fees and then pay them to you ... would this be pro rata or will I be paying twice this month ?! |
| [2020-06-22 11:02:42] |
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We will have someone contact you. We will look into the historical data issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-22 11:46:12] |
| User570294 - Posts: 10 |
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Ok, thank you
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| [2020-06-22 13:22:24] |
| User570294 - Posts: 10 |
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Do you have my contact details?
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| [2020-06-22 15:13:15] |
| SC Support - Posts: 1797 |
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Can you drop your phone number in below, and we will give you a phone call: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo&UserID |
| [2020-06-22 15:19:09] |
| User570294 - Posts: 10 |
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just updated it, thank you
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| [2020-06-22 16:19:10] |
| SC Support - Posts: 1797 |
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We are not seeing the phone number to call, we have sent you an email.
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To post a message in this thread, you need to log in with your Sierra Chart account: