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Direct MessagesDate/Time: Sun, 05 May 2024 20:03:58 +0000
Switching order routing and data feed to SC service
View Count: 564
| [2020-06-17 09:03:44] |
| TeddyTornado - Posts: 6 |
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Dear all, I have an account at AMP Futures with CQG data feed and I want to switch to SC routing with Denali data feed. Important for me is, that the routing cost & data feed fees will be charged via my AMP broker account. AMP Futures informed me that I have to follow the Option 1 according to the following link: https://support.ampglobal.com/hc/en-us/articles/360042515233-Sierra-Chart-Denali-Data-Feed-Trading-Technologies-TT-Trade-Routing-Pricing-Setup-Guide The problem is, that I have already an SC account which have been paid until 2021. When I switch now to AMP I will lose the paid fees. Is there any way how I can overcome this problem? Kind regards, Kai |
| [2020-06-19 06:28:16] |
| TeddyTornado - Posts: 6 |
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Appreciate of you can answer my question.
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| [2020-06-19 07:03:30] |
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The easiest thing is for you to go ahead and setup a new AMP account and then let us know when you are no longer using this current account. We can then refund you the remaining unused months of Sierra Chart usage time (as of today, that would be 9 months worth of what you already paid). Please start an Account Support Ticket when you are ready to stop your current account. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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