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Date/Time: Sun, 05 May 2024 03:12:22 +0000

How to Post a Message for Support

Connection Error

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[2020-06-09 13:01:22] #1 [Go To First Post]
User760165 - Posts: 4
I am getting a connection error message pop up "trade account not assigned" I have given it for more than 5 minutes but keep getting the same error message. Spoke to my broker and they said things on there end are good. Any help would be greatly appreciated. If you receive the connection error: Trade account not assigned, then this means that the trading account has not been assigned to your Sierra Chart account or you have not allowed enough time for the server to have been updated with your trading account. You need to allow up to 5 minutes, for that account assignment to update on the server.

[2020-06-09 13:44:19] #2 [Go To First Post]
John - SC Support - Posts: 31362
This is being handled in the Account Support Ticket you opened. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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