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Direct MessagesDate/Time: Sat, 27 Apr 2024 13:21:07 +0000
Unable to place live trades
View Count: 472
| [2020-06-01 12:49:27] |
| User142227 - Posts: 19 |
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Hello, I'm a Denali customer and I am unable to place live trades at the moment. I'm getting a rejection message stating that "Exceeds credit limits", however, I have a positive balance in my Sierra account. Please advise. |
| [2020-06-01 13:49:43] |
| John - SC Support - Posts: 31159 |
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This has nothing to do with the amount of money in your Sierra Chart account. It is how much money is in your brokerage account. Therefore, you need to check with your broker as to why this is occurring.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-01 18:15:19] |
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Yes you need to contact your broker about the "exceeds credit limits" rejection message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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