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Date/Time: Sat, 02 Jul 2022 23:28:53 +0000



Not connecting to IB

View Count: 966

[2014-01-23 13:11:27]
Dodders - Posts: 20
Since returning from 6 weeks leave and after upgrading Sierra Chart to 1080 Sierra Chart will not connect to Interactive Brokers. I have checked all the settings verses your documentation. Can you provide a solution, Thanks?

Here is the log...


Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-01-23 12:49:09
The network socket is connected. | 2014-01-23 12:49:09
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-01-23 12:49:09
TWS server version: 69 | 2014-01-23 12:49:09
IB: Connected. Waiting for account information. | 2014-01-23 12:49:09
IB Account information received. | 2014-01-23 12:49:09
Connected to IB Live account. | 2014-01-23 12:49:09
Connected to IB Financial Advisor account. | 2014-01-23 12:49:09
Next valid order ID: 1 | 2014-01-23 12:49:09
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09
Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2014-01-23 12:49:09
Next valid order ID: 1 | 2014-01-23 12:49:09
IB Account information received. | 2014-01-23 12:49:09
Connected to IB Live account. | 2014-01-23 12:49:09
Connected to IB Financial Advisor account. | 2014-01-23 12:49:09
Connection timed out. Will disconnect and retry. | 2014-01-23 12:50:09
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-01-23 12:50:09
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-01-23 12:50:09
Disconnected from IB. | 2014-01-23 12:50:09
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-01-23 12:50:09



[2014-01-23 15:54:37]
Sierra Chart Engineering - Posts: 103558
We are checking on this now. Please give us about 30 minutes to resolve it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-23 16:51:25]
Sierra Chart Engineering - Posts: 103558
We apologize for the delay. We now have this problem resolved. We are releasing version 1082 and it will become available in about 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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