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Direct MessagesDate/Time: Fri, 10 May 2024 07:28:13 +0000
Multiple order rejection with Infinity Futures
View Count: 846
| [2020-05-28 19:20:09] |
| User796424 - Posts: 1 |
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Hello SC Support - I have been seeing a lot of issues executing orders from Sierra Chart that is connected with Infinity futures. Following are the rejections that I have seen today on the platform and this is very frustrating. Can you please help with some solution on this? Thanks in advance. New order rejected - Rejected by Transact. Internal Order ID: 2734. Service Order ID: 61625153. Symbol: RTYM0. Account: 48375 | 2020-05-28 15:12:04.604 * New order rejected - Rejected by Transact. Internal Order ID: 2735. Service Order ID: 61625154. Symbol: RTYM0. Account: 48375 | 2020-05-28 15:12:04.750 * New order rejected - Rejected by Transact. Internal Order ID: 2738. Service Order ID: 61625198. Symbol: RTYM0. Account: 48375 | 2020-05-28 15:12:32.283 * New order rejected - Rejected by Transact. Internal Order ID: 2692. Service Order ID: 61613195. Symbol: RTYM0. Account: 48375 | 2020-05-28 11:30:03.232 * New order rejected - Rejected by Transact. Internal Order ID: 2697. Service Order ID: 61615195. Symbol: RTYM0. Account: 48375 | 2020-05-28 11:58:51.880 * New order rejected - Rejected by Transact. Internal Order ID: 2706. Service Order ID: 61618511. Symbol: RTYM0. Account: 48375 | 2020-05-28 13:03:13.875 * New order rejected - Rejected by Transact. Internal Order ID: 2711. Service Order ID: 61619501. Symbol: RTYM0. Account: 48375 | 2020-05-28 13:26:44.620 * New order rejected - Rejected by Transact. Internal Order ID: 2720. Service Order ID: 61620263. Symbol: RTYM0. Account: 48375 | 2020-05-28 13:45:31.095 * New order rejected - Rejected by Transact. Internal Order ID: 2723. Service Order ID: 61620928. Symbol: RTYM0. Account: 48375 | 2020-05-28 13:56:26.029 * New order rejected - Rejected by Transact. Internal Order ID: 2724. Service Order ID: 61620929. Symbol: RTYM0. Account: 48375 | 2020-05-28 13:56:26.088 * |
| [2020-05-29 03:02:47] |
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Please contact Transact support to help you with this. They can give you the specific reason based upon the Service Order ID that you see above in those rejections.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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