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Direct MessagesDate/Time: Thu, 02 May 2024 21:49:03 +0000
Pivot Points-Daily. SubGraphData Index: 16: Out of bounds array error at Index
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| [2020-05-26 20:23:13] |
| User381557 - Posts: 12 |
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Hello, I am getting the following error. "Pivot Points-Daily. SubGraphData Index: 15: Out of bounds array error at Index 13350 | 2020-05-26 16:12:55.582 *" It repeats until it says "Array message repeat count limit reached. | 2020-05-26 16:12:55.582 *" Not sure what caused it as far as I can tell I have not made any changes to my charts and I just noticed it today. Any thoughts on how I could get around this? Thanks for you time. Justin |
| [2020-05-26 20:33:37] |
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We really have to get that particular chart from you to test this and determine what is causing it. Instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-26 20:49:30] |
| User381557 - Posts: 12 |
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Thanks for the quick response. To be more specific about the error. the error message pops up anytime I switch between study collections with this Pivot Points study. I have attached the chart. Thanks again, Justin |
 SierraSupport1.Cht - Attached On 2020-05-26 20:48:56 UTC - Size: 44.42 KB - 263 views |
| [2020-05-28 08:39:48] |
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We are not able to reproduce the issue with the Chartbook itself. Can you please attach the Study Collections files as well for us to see if there is something related to those.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-28 16:16:53] |
| User381557 - Posts: 12 |
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So I did some troubleshooting of my own as well. I installed a fresh separate Sierra Chart installation leaving everything at the default settings. I then add the default pivot points study and enable forward project pivot lines then save that as a study collection. Once I switch from any other study collection including "clean chart" to the saved study collection containing the pivot points study with forward project pivot lines enabled the error message pops up once I move the right edge of the chart past the most recent price bar where I can see the future timestamps at the bottom of the chart and the forward projected pivot lines. If I create a new study collection containing only the default pivot points study without enabling forward project pivot lines and save that study collection then switch from any other study collection to the saved study collection containing the pivot points study without enabling forward project pivot lines I do not get the error at all. It seems the error has something to do with enabling forward project pivot lines and scrolling past the last price bar where you can see the forward projected pivot lines. I have attached 2 study collections, one containing the pivot points study with forward project pivot lines enabled and one containing the pivot points study in the default state without enabling forward project pivot lines. Thanks again, Justin |
| Pivot Points default (forward project pivot lines dis.stdycollct - Attached On 2020-05-28 16:13:40 UTC - Size: 13.39 KB - 220 views Pivot Points (forward project pivot lines enabled).StdyCollct - Attached On 2020-05-28 16:14:08 UTC - Size: 13.39 KB - 198 views Attachment Deleted. |
| [2020-06-01 05:59:02] |
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This is now resolved in version 2115. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-01 06:01:16
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