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Date/Time: Sat, 27 Apr 2024 17:45:13 +0000



Can't connect to OneUp trader with Rithmic

View Count: 780

[2020-05-14 21:54:31]
Ala - Posts: 8
Hello there,

I'm trying to connect to OneUp trader but unfortunately receive the error below. I do have a direct pkg5 subscription of Sierra Charts.

Software version: 2102 64-bit | 2020-05-14 17:47:18.364
Primary Thread ID: 9536 | 2020-05-14 17:47:18.364
Usage end date: 2020-06-14 | 2020-05-14 17:47:18.364
Enabled for: Advanced Features 2. | 2020-05-14 17:47:18.364
Enabled for: Sierra Chart Historical Data Service. | 2020-05-14 17:47:18.364
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-14 17:47:18.364
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-14 17:47:18.364
Current selected Data/Trading service: Rithmic Trading | 2020-05-14 17:47:18.364
Custom symbol settings values: enabled | 2020-05-14 17:47:18.364
Chart Update Interval: 500 | 2020-05-14 17:47:18.364
Intraday Data Storage Time Unit: 1 | 2020-05-14 17:47:18.364
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-14 17:47:18.364
2020-05-14 17:47:18 Local computer time | 2020-05-14 17:47:18.364
2020-05-14 21:47:18 Local computer time in UTC | 2020-05-14 17:47:18.364
2020-05-14 17:47:18 Local computer time in SC Time Zone | 2020-05-14 17:47:18.364
2020-05-14 21:42:20 Server time in UTC | 2020-05-14 17:47:18.364
Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-05-14 17:47:18.364
Program path: C:\SierraChart\ | 2020-05-14 17:47:18.364
Data Files path: C:\SierraChart\Data\ | 2020-05-14 17:47:18.364
OS Version Number: 10.0 | 2020-05-14 17:47:18.364
Locale Setting: C | 2020-05-14 17:47:18.364
DLLs: UserContributedStudies_64.dll | 2020-05-14 17:47:18.365


Rithmic Trading | Port for executable: 51941 | 2020-05-14 17:47:23.382
Listening socket (1396). Port 51941 | Closed. | 2020-05-14 17:47:23.382
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-05-14 17:47:23.384
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51941. Current folder: C:\SierraChart\Rim | 2020-05-14 17:47:23.387
Rithmic Trading | Bridge process is running. | 2020-05-14 17:47:25.376
Rithmic Trading | Connecting to the server 127.0.0.1. Port 51941 | 2020-05-14 17:47:25.376
DTC Client socket (1) | Creating socket. | 2020-05-14 17:47:25.376
DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-05-14 17:47:25.377
Rithmic Trading | Connected to server. | 2020-05-14 17:47:25.379
Rithmic Trading | Starting socket receive thread. | 2020-05-14 17:47:25.379
Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-05-14 17:47:25.380
Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-05-14 17:47:25.384
Rithmic Trading | Sending logon request message. | 2020-05-14 17:47:25.384
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-05-14 17:47:25.385
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2020-05-14 17:47:25.387
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2020-05-14 17:47:25.387
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-05-14 17:47:26.016
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2020-05-14 17:47:26.152
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2020-05-14 17:47:26.297
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2020-05-14 17:47:26.414
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2020-05-14 17:47:26.541
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2020-05-14 17:47:26.641
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2020-05-14 17:47:26.848
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2020-05-14 17:47:26.973
Rithmic Trading | Received logon response. | 2020-05-14 17:47:27.379
Rithmic Trading | Server Name: SC DTC Bridge. | 2020-05-14 17:47:27.379
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-05-14 17:47:27.379
Rithmic Trading | Successfully connected. IB='OneUpTrader', Firm='OneUpTrader'. | 2020-05-14 17:47:27.379
Rithmic Trading | Trading is supported. | 2020-05-14 17:47:27.379
Rithmic Trading | Order cancel and replace is supported. | 2020-05-14 17:47:27.379
Rithmic Trading | OCO Orders supported. | 2020-05-14 17:47:27.379
Rithmic Trading | Connected to data and trading server. | 2020-05-14 17:47:27.379
Triggering next historical data download in queue. | 2020-05-14 17:47:27.381
Triggering next historical data download in queue. | 2020-05-14 17:47:27.381
Triggering next historical data download in queue. | 2020-05-14 17:47:27.381
Triggering next historical data download in queue. | 2020-05-14 17:47:27.381
Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2020-05-14 17:47:27.415
Rithmic Trading | Message from server: Server Alert: Received logout message - logging out. | 2020-05-14 17:47:29.516
Rithmic Trading | Message from server: Deleting API object. | 2020-05-14 17:47:29.517
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Closed | 2020-05-14 17:47:29.523
Rithmic Trading | Message from server: Server Alert: PnL Connection Closed | 2020-05-14 17:47:29.530
Rithmic Trading | Message from server: Server Alert: Trading System Connection Closed | 2020-05-14 17:47:29.536
Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2020-05-14 17:47:29.540
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-14 17:47:29.595
DTC Client socket (1) | CloseSocket call. | 2020-05-14 17:47:29.597
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-05-14 17:47:29.597
DTC Client socket (1) | Closed. | 2020-05-14 17:47:29.597
Connection to the external service has been lost. | 2020-05-14 17:47:29.597
DTC Client socket (0) | CloseSocket call. | 2020-05-14 17:47:29.603
Rithmic Trading | Disconnected. | 2020-05-14 17:47:29.603
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-05-14 17:47:29.603

Rithmic Trading | Port for executable: 51962 | 2020-05-14 17:47:31.593
Listening socket (1396). Port 51962 | Closed. | 2020-05-14 17:47:31.593
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-05-14 17:47:31.595
Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:51962. Current folder: C:\SierraChart\Rim | 2020-05-14 17:47:31.598
File >> Disconnect selected. | 2020-05-14 17:47:33.443
DTC Client socket (0) | CloseSocket call. | 2020-05-14 17:47:33.443
Rithmic Trading | Disconnected. | 2020-05-14 17:47:33.443
[2020-05-15 06:56:53]
Sierra Chart Engineering - Posts: 104368
You cannot be running Sierra Chart and another program connected to Rithmic at the same time. More information here:
Regarding Rithmic (Our Final Post on this Subject)

Here is the relevant error message:
Rithmic Trading | Message from server: Server Alert: Received logout message - logging out. | 2020-05-14 17:47:29.516

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-05-15 06:57:23

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