Support Board
Date/Time: Mon, 03 Nov 2025 04:12:24 +0000
[User Discussion] - error - requested market data is not subscribed
View Count: 788
| [2020-05-11 17:18:06] |
| User851573 - Posts: 16 |
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Hallo, last week I had a problems with coffee and today also with cacao market data in Sierracharts, see enclosure please. What is problem? Data feed is running in TWS. Thank you in advance.
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Attachment Deleted. |
kakao.png| [2020-05-11 20:25:21] |
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You need to contact Interactive Brokers about this. Refer to: Interactive Brokers Trading Service: Market Data Not Subscribed Through Interactive Brokers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-14 10:42:36] |
| User851573 - Posts: 16 |
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Is it possible, that in TWS I can see in 5 minutes chart all candles from cocoa and in Sierracharts one or two hours missing after open?
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| [2020-05-14 15:21:05] |
| User851573 - Posts: 16 |
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Is it possible, that in TWS I can see in 5 minutes chart all candles from cocoa and in Sierracharts one or two hours missing after open?
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| [2020-05-14 15:26:04] |
| User851573 - Posts: 16 |
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Now I see, that missing candles are till my loading Sierracharts. So when I load today at 12, I will have candles from 12. I am speaking about candles from ICE exchange commodities like coffee, cocoa, sugar...Is it really mistake of Interactive brokers? Because candles are not missing in TWS.Thank you in advance.
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