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Direct MessagesDate/Time: Sun, 28 Apr 2024 14:41:09 +0000
Sierra chart trade panel
View Count: 851
| [2020-05-10 22:38:35] |
| User575399 - Posts: 305 |
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Hello, I just set up my Sierra chart Web based trade panel. Is there a way I can see the whole bracket order(target, stop) in open orders ? Or do they only show up once in current positions? Thanks
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| [2020-05-11 11:31:56] |
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We need to prepare documentation for this. The web-based trading panel has a Server Selector section at the top for you to select a particular server to connect to. You need to be connecting to the same server that Global Settings >> Data/Trade Service Settings >> Service Setting >> Primary Server is set to in Sierra Chart. Otherwise, if the parent order has not yet filled and you are connected to a different server you will not see the Target and Stop. In any case, they will only be listed in the Open Orders table. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-11 11:34:59
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| [2020-05-11 22:12:08] |
| User575399 - Posts: 305 |
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I changed it to my primary server . I still dont see my resting limit order "child" orders . Only the limit order. Also, If I set a limit/bracket order and close my Sierra chart are the orders still active? Both limit and child? thanks
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| [2020-05-12 22:12:20] |
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We would like to call you and look at this with a remote assistance session so we can understand what you are seeing and explain what you need to do. Verify and/or update your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-12 22:12:35
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| [2020-05-12 22:21:01] |
| User575399 - Posts: 305 |
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Phone number verified
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| [2020-05-12 22:26:31] |
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We called and left a message . We can call back later in the evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-12 22:28:43] |
| User575399 - Posts: 305 |
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Shoot. Sorry my phone was on silent . Call me back at anytime . Thank you
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| [2020-05-13 00:35:03] |
| User575399 - Posts: 305 |
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I’m at my computer if you want to give me a ring . Thanks
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| [2020-05-13 01:19:37] |
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User called. The issue is resolved where the pending child orders were not being displayed within the web-based trading panel.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-13 01:22:49] |
| User575399 - Posts: 305 |
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one more thing . After we hung up it displays this. is it supposed to have limit open and limit pending? it didnt do that when we tried it on the phone
Date Time Of Last Edit: 2020-05-13 01:24:12
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 Screenshot (81)_LI.jpg / V - Attached On 2020-05-13 01:22:32 UTC - Size: 1.26 MB - 196 views |
| [2020-05-13 01:26:25] |
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We will fix that. This is an updating issue on the web-based trading panel orders list. Those bottom two orders are actually the same and you can tell because of the client order ID over on the right.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-13 01:30:27] |
| User575399 - Posts: 305 |
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Ok thank you guys!
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| [2020-05-13 09:18:56] |
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The issue is resolved. Just reload the web-based trading panel page.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-13 09:19:10
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| [2020-05-14 00:22:13] |
| User575399 - Posts: 305 |
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One last request. Can you make it so when my orders are cancelled or target or stop hit the orders "fall off" the page ? Instead of having to refresh the page. Thank you and you guys are awesome!
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| [2020-05-14 04:51:45] |
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Yes we will do this. They will automatically clear after a minute.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-21 09:25:37] |
| User575399 - Posts: 305 |
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Hello, can you guys make it so I dont have to refresh the page to remove old orders and see new orders ? Thanks
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