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Direct MessagesDate/Time: Thu, 02 May 2024 18:54:27 +0000
Sierra showing Trading Account (unset)
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| [2020-05-08 17:19:25] |
| User468340 - Posts: 2 |
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Hello, since a week now Sierra is showing no positions even though I have positions on my account with AMP. It shows the message Trading Account (unset): SC Futures Order Routing/Data | Received 0 historical account balance updates for account: AC112439. Inserting the ones that do not exist. | 2020-05-08 11:21:09.276 SC Futures Order Routing/Data | Requesting Trade Positions data. | 2020-05-08 11:21:13.876 SC Futures Order Routing/Data | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2020-05-08 11:21:14.008 It's an AMP issue or Sierra's ? Thanks |
| [2020-05-08 19:23:50] |
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You need to check with AMP about this immediately and verify that the positions they show are actually correct. They need to investigate that. If you do not see any Positions in Sierra Chart it is because TT is not reporting those positions when using the Sierra Chart Order Routing Service which you are. Our experience is that the Positions you see within Sierra Chart do represent the true Positions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-08 23:48:57
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