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Direct MessagesDate/Time: Mon, 06 May 2024 06:21:46 +0000
SC Version 2098 Issue: Study not loading in opened Chartbook
View Count: 557
| [2020-05-06 11:23:19] |
| rahul - Posts: 160 |
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Hello, I have moved from version 2086 to version 2098 and noticed that my studies don't load in the charts when chartbook is opened after starting SC application. I can confirm the sc.SetDefaults code block is not executing. I have to manually open each chart and click the apply button for study to load and sc.SetDefaults to execute. My scenario: Chartbook has 7 charts with one custom study each. These studies used to load in the older version 2086. I have performed the following additional tests, and still the study doesn't load: 1. Recompiled the code with version 2098 to compensate for the new SCDateTime formats 2. Created a new chartbook (as I understand this functionality has improved in version 2098) and started fresh I think while optimizing the chartbook, you guys at Sierra Chart might have changed something that is affecting this behavior. Please look into this ASAP. Date Time Of Last Edit: 2020-05-06 11:24:46
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| [2020-05-06 12:17:15] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 13:01:15] |
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Really we have not observed any problem until we did additional testing in response to this request. We observe intermittent behavior, with the initialization of custom studies in the newer versions. We are not sure why this is the case. we are continuing to look into this today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 15:58:38] |
| rahul - Posts: 160 |
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Thank you. I can create a mock up dll file and send if that helps.
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| [2020-05-06 21:02:45] |
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This will not help us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-06 21:14:51] |
| rahul - Posts: 160 |
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Ok, please let me know which version of SC the fix will be in, so I can update to it. Thanks again for looking into this. |
| [2020-05-07 00:48:09] |
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What we determined is that the problem we were seeing is unrelated to your problem and it is something that was just isolated to our debug environment and it related to testing of the custom study authorization functionality. So everything is working properly on our side. So what we need to get from you is a DLL file and the Chartbook that contains a chart that contains that custom study in that DLL. You can attach them here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-07 01:15:27] |
| rahul - Posts: 160 |
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Enclosed please find the files. Please change the symbol to match Denali Data Feed, as I cannot seem to replicate the issue on the SC Data - All Services trade settings.
Date Time Of Last Edit: 2020-05-07 02:03:37
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Private File Private File |
| [2020-05-07 21:46:44] |
| rahul - Posts: 160 |
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Any luck fixing it? I actually now think the study is not executing at all. As I forced the user default values from sc.SetDefaults when sc.Index == 0, and still those values don't load. So I don't think it's just the defaults section, but the entire study. Happy to do a screen share to show you what's happening incase you can't replicate it. |
| [2020-05-09 01:47:54] |
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We do not see any problem with the loading of the study or its initialization. It does not display anything. We are not sure what to look for.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-09 11:43:13] |
| rahul - Posts: 160 |
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The study changes the bar color and runs a bunch of code which I mostly disabled when I sent it to you. Does the bar colors change and the study text show up when you load the chartbook? I also noticed the chartbook and the original study run fine on my other computer. The problem computer is the VPC I am using for live trading, it's much slower that my desktop PC. Maybe it has something to do with loading the chartbook. So maybe we put this issue on hold till I have more concrete example to show you. |
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