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Date/Time: Thu, 25 Apr 2024 09:46:10 +0000



YM 1m Chart is not being updated

View Count: 2223

[2013-04-15 15:34:30]
User66752 - Posts: 4
hello,

I have 2 charts opened within chartbook: 1h and 1min. 1min chart stops being updated at least once a day.
http://screencast.com/t/bYVNCx0HPvS9
http://screencast.com/t/nIAyCF90JxX0

here's the message log:

Software version: 962 | 2013-04-15 09:39:11
Current Service Package: 3 | 2013-04-15 09:39:11
Sierra Chart Historical Data Service is included. | 2013-04-15 09:39:11
Active service: Trading Technologies | 2013-04-15 09:39:11
Data/Trade Service Settings automatically set. | 2013-04-15 09:39:11
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-15 09:39:11
2013-04-15 09:39:11 Local computer clock time | 2013-04-15 09:39:11
2013-04-15 13:39:11 GMT time | 2013-04-15 09:39:11
2013-04-15 09:39:11 Time zone adjusted time | 2013-04-15 09:39:11
Time difference to server time: 0 seconds. | 2013-04-15 09:39:11
Program path: C:\Temp\SierraChart\ | 2013-04-15 09:39:11
Data Files path: C:\temp\SierraChart\Data\ | 2013-04-15 09:39:11
OS Version Number: 6.1 | 2013-04-15 09:39:11


Connecting to Trading Technologies... | 2013-04-15 09:39:17
Starting the Price Feed session. Connecting to 63.85.80.113 port 10502... | 2013-04-15 09:39:17
TT Price Feed FIX Session: Sending the Logon message. | 2013-04-15 09:39:17
TT FIX Price Feed session connected. | 2013-04-15 09:39:17
Starting the Orders session. Connecting to 63.85.80.113 port 10501... | 2013-04-15 09:39:17
TT Orders FIX Session: Sending the Logon message. | 2013-04-15 09:39:17
TT FIX Orders session connected. | 2013-04-15 09:39:17
Connected to Trading Technologies | 2013-04-15 09:39:17
TT Gateway Status: Price server for the CME-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Order server for the CME-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Fill server for the CME-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Price server for the Eurex-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Order server for the Eurex-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Fill server for the Eurex-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Price server for the ICE_IPE-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Order server for the ICE_IPE-A exchange is Open | 2013-04-15 09:39:17
TT Gateway Status: Fill server for the ICE_IPE-A exchange is Open | 2013-04-15 09:39:17
Starting updates for: YM-201306-CME | 2013-04-15 09:39:28
Requesting market data for YM-201306-CME (market depth: 5) | 2013-04-15 09:39:28
HD Request # 1 - Downloading Intraday chart data for YM-201306-CME to the file YM-201306-CME.scid. Service: scsrv | 2013-04-15 09:39:28
HD Request # 1 - Starting date and time: 2013-04-12 14:10:02 | 2013-04-15 09:39:28
HD Request # 1 - Using server: ds4.sierracharts.com port 10049 | 2013-04-15 09:39:28
HD Request # 1 - Requesting up to 93 days of Intraday data. | 2013-04-15 09:39:28
HD Request # 1 - Decompressing data. | 2013-04-15 09:39:28
HD Request # 1 - Receiving Intraday data for YM-201306-CME starting at 2013-04-12 14:10:06 | 2013-04-15 09:39:28
HD Request # 1 - Timestamp of first Intraday data file record written: 2013-04-12 14:10:06 | 2013-04-15 09:39:28
HD Request # 1 - Received 9757 records from 2013-04-12 14:10:06 to 2013-04-15 09:39:26 (2.8 days) and wrote 9757 records for YM-201306-CME | 2013-04-15 09:39:29
HD Request # 1 - Intraday download COMPLETE for YM-201306-CME | 2013-04-15 09:39:29
Real-time intraday chart data file updates started for YM-201306-CME | 2013-04-15 09:39:29

Limiting the number of days back for the continuous futures chart to 3 years based on the account type. | 2013-04-15 09:39:38
Symbols used for ZNM13 continuous contract chart: | 2013-04-15 09:39:38
ZNM10 | 2013-04-15 09:39:38
ZNU10 | 2013-04-15 09:39:38
ZNZ10 | 2013-04-15 09:39:38
ZNH11 | 2013-04-15 09:39:38
ZNM11 | 2013-04-15 09:39:38
ZNU11 | 2013-04-15 09:39:38
ZNZ11 | 2013-04-15 09:39:38
ZNH12 | 2013-04-15 09:39:38
ZNM12 | 2013-04-15 09:39:38
ZNU12 | 2013-04-15 09:39:38
ZNZ12 | 2013-04-15 09:39:38
ZNH13 | 2013-04-15 09:39:38
ZNM13 | 2013-04-15 09:39:38
Symbols used for FGBL-201306-Eurex continuous contract chart: | 2013-04-15 09:39:38
FGBL-201303-Eurex | 2013-04-15 09:39:38
FGBL-201306-Eurex | 2013-04-15 09:39:38
Symbols used for ES-201306-CME continuous contract chart: | 2013-04-15 09:39:38
ES-201303-CME | 2013-04-15 09:39:38
ES-201306-CME | 2013-04-15 09:39:38
HD Request # 3 - Downloading Intraday chart data for FGBL-201303-Eurex to the file FGBL-201303-Eurex.scid. Service: scsrv | 2013-04-15 09:39:39
HD Request # 3 - Starting date and time: 2013-03-07 06:29:56 | 2013-04-15 09:39:39
HD Request # 3 - Using server: ds5.sierracharts.com port 10049 | 2013-04-15 09:39:39
HD Request # 3 - Requesting up to 93 days of Intraday data. | 2013-04-15 09:39:39
HD Request # 3 - Decompressing data. | 2013-04-15 09:39:39
HD Request # 3 - Received 0 records and wrote 0 records for FGBL-201303-Eurex | 2013-04-15 09:39:40
HD Request # 3 - Intraday download COMPLETE for FGBL-201303-Eurex | 2013-04-15 09:39:40
Real-time intraday chart data file updates started for FGBL-201303-Eurex | 2013-04-15 09:39:40

HD Request # 5 - Downloading Intraday chart data for ES-201303-CME to the file ES-201303-CME.scid. Service: scsrv | 2013-04-15 09:39:40
HD Request # 5 - Starting date and time: 2013-03-15 09:29:59 | 2013-04-15 09:39:40
HD Request # 5 - Using server: ds3.sierracharts.com port 10049 | 2013-04-15 09:39:40
HD Request # 5 - Requesting up to 93 days of Intraday data. | 2013-04-15 09:39:40
HD Request # 5 - Decompressing data. | 2013-04-15 09:39:40
HD Request # 5 - Receiving Intraday data for ES-201303-CME starting at 2013-03-15 09:29:59 | 2013-04-15 09:39:41
HD Request # 5 - Timestamp of first Intraday data file record written: 2013-03-15 09:29:59 | 2013-04-15 09:39:41
HD Request # 5 - Received 1 record from 2013-03-15 09:29:59 to 2013-03-15 09:29:59 (0.0 seconds) and wrote 1 record for ES-201303-CME | 2013-04-15 09:39:41
HD Request # 5 - Intraday download COMPLETE for ES-201303-CME | 2013-04-15 09:39:41
Real-time intraday chart data file updates started for ES-201303-CME | 2013-04-15 09:39:41

HD Request # 7 - Downloading Intraday chart data for FGBL-201306-Eurex to the file FGBL-201306-Eurex.scid. Service: scsrv | 2013-04-15 09:39:41
HD Request # 7 - Starting date and time: 2013-04-10 14:09:16 | 2013-04-15 09:39:41
HD Request # 7 - Using server: ds4.sierracharts.com port 10049 | 2013-04-15 09:39:41
HD Request # 7 - Requesting up to 93 days of Intraday data. | 2013-04-15 09:39:41
HD Request # 7 - Decompressing data. | 2013-04-15 09:39:41
HD Request # 7 - Receiving Intraday data for FGBL-201306-Eurex starting at 2013-04-10 14:09:17 | 2013-04-15 09:39:41
HD Request # 7 - Timestamp of first Intraday data file record written: 2013-04-10 14:09:16 | 2013-04-15 09:39:41
HD Request # 7 - Received 33953 records from 2013-04-10 14:09:17 to 2013-04-15 09:39:37 (4.8 days) and wrote 33953 records for FGBL-201306-Eurex | 2013-04-15 09:39:41
HD Request # 7 - Intraday download COMPLETE for FGBL-201306-Eurex | 2013-04-15 09:39:41
Real-time intraday chart data file updates started for FGBL-201306-Eurex | 2013-04-15 09:39:41

HD Request # 9 - Downloading Intraday chart data for ES-201306-CME to the file ES-201306-CME.scid. Service: scsrv | 2013-04-15 09:39:41
HD Request # 9 - Starting date and time: 2013-04-10 14:09:52 | 2013-04-15 09:39:41
HD Request # 9 - Using server: ds5.sierracharts.com port 10049 | 2013-04-15 09:39:41
HD Request # 9 - Requesting up to 93 days of Intraday data. | 2013-04-15 09:39:41
HD Request # 9 - Decompressing data. | 2013-04-15 09:39:42
ContinuousIntradayDataLoader: Transitioning from FGBL-201303-Eurex.scid (volume: 177380) to FGBL-201306-Eurex.scid (volume: 640402) at 2013-03-06 07:01:10. | 2013-04-15 09:39:42
Starting updates for: FGBL-201306-Eurex | 2013-04-15 09:39:42
Requesting market data for FGBL-201306-Eurex (market depth: 5) | 2013-04-15 09:39:42
HD Request # 9 - Receiving Intraday data for ES-201306-CME starting at 2013-04-10 14:09:52 | 2013-04-15 09:39:42
HD Request # 9 - Timestamp of first Intraday data file record written: 2013-04-10 14:09:54 | 2013-04-15 09:39:42
ContinuousIntradayDataLoader: Reached the end of FGBL-201306-Eurex.scid at 2013-04-15 13:39:37. | 2013-04-15 09:39:42
HD Request # 9 - Received 73544 records from 2013-04-10 14:09:52 to 2013-04-15 09:39:41 (4.8 days) and wrote 73543 records for ES-201306-CME | 2013-04-15 09:39:43
HD Request # 9 - Intraday download COMPLETE for ES-201306-CME | 2013-04-15 09:39:43
Real-time intraday chart data file updates started for ES-201306-CME | 2013-04-15 09:39:43

Starting updates for: ES-201306-CME | 2013-04-15 09:39:44
Requesting market data for ES-201306-CME (market depth: 5) | 2013-04-15 09:39:44
ContinuousIntradayDataLoader: Transitioning from ES-201303-CME.scid (volume: 63232) to ES-201306-CME.scid (volume: 65434) at 2013-03-08 00:00:00. | 2013-04-15 09:39:44
ContinuousIntradayDataLoader: Reached the end of ES-201306-CME.scid at 2013-04-15 13:39:41. | 2013-04-15 09:39:44
HD Request # 11 - Downloading Historical Daily chart data for ZNH13. Starting date: 2013-03-18. Service: ddf | 2013-04-15 09:39:45
HD Request # 11 - Requesting historical Daily data for ZNH13 starting at 2013-03-17 | 2013-04-15 09:39:45
HD Request # 11 - Receiving historical Daily data for ZNH13 starting at 2013-03-18 | 2013-04-15 09:39:45
Writing historical daily data for ZNH13 to the file ZNH13.dly | 2013-04-15 09:39:45
HD Request # 11 - Received 2 records from 2013-03-18 00:00:00 to 2013-03-19 00:00:00 (2.0 days) and wrote 2 records for ZNH13 | 2013-04-15 09:39:45
HD Request # 11 - Daily download COMPLETE for ZNH13 | 2013-04-15 09:39:45
Starting updates for: CL-201305-CME | 2013-04-15 09:39:45
Requesting market data for CL-201305-CME (market depth: 5) | 2013-04-15 09:39:45
HD Request # 12 - Downloading Intraday chart data for CL-201305-CME to the file CL-201305-CME.scid. Service: scsrv | 2013-04-15 09:39:45
HD Request # 12 - Starting date and time: 2013-04-12 14:10:02 | 2013-04-15 09:39:45
HD Request # 12 - Using server: ds3.sierracharts.com port 10049 | 2013-04-15 09:39:45
HD Request # 12 - Requesting up to 93 days of Intraday data. | 2013-04-15 09:39:45
HD Request # 14 - Downloading Historical Daily chart data for ZNM13. Starting date: 2013-04-09. Service: ddf | 2013-04-15 09:39:45
HD Request # 14 - Requesting historical Daily data for ZNM13 starting at 2013-04-08 | 2013-04-15 09:39:45
HD Request # 12 - Decompressing data. | 2013-04-15 09:39:45
HD Request # 12 - Receiving Intraday data for CL-201305-CME starting at 2013-04-12 14:10:02 | 2013-04-15 09:39:45
HD Request # 12 - Timestamp of first Intraday data file record written: 2013-04-12 14:10:05 | 2013-04-15 09:39:45
HD Request # 14 - Receiving historical Daily data for ZNM13 starting at 2013-04-08 | 2013-04-15 09:39:45
Writing historical daily data for ZNM13 to the file ZNM13.dly | 2013-04-15 09:39:45
HD Request # 14 - Received 6 records from 2013-04-08 00:00:00 to 2013-04-15 00:00:00 (8.0 days) and wrote 5 records for ZNM13 | 2013-04-15 09:39:45
HD Request # 14 - Daily download COMPLETE for ZNM13 | 2013-04-15 09:39:45
HD Request # 12 - Received 18887 records from 2013-04-12 14:10:02 to 2013-04-15 09:39:44 (2.8 days) and wrote 18886 records for CL-201305-CME | 2013-04-15 09:39:46
HD Request # 12 - Intraday download COMPLETE for CL-201305-CME | 2013-04-15 09:39:46
Real-time intraday chart data file updates started for CL-201305-CME | 2013-04-15 09:39:46

LoadContinuousDailyData: Using ZNM10. Earliest transition date: 2010-04-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNM10 (2010-05-28 V:439517) to ZNU10 (2010-05-28 V:906129). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNU10. Earliest transition date: 2010-07-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNU10 (2010-08-31 V:485562) to ZNZ10 (2010-08-31 V:1225420). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNZ10. Earliest transition date: 2010-10-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNZ10 (2010-11-30 V:493665) to ZNH11 (2010-11-30 V:1143602). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNH11. Earliest transition date: 2011-01-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNH11 (2011-02-28 V:380265) to ZNM11 (2011-02-28 V:966189). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNM11. Earliest transition date: 2011-04-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNM11 (2011-05-31 V:507364) to ZNU11 (2011-05-31 V:1223936). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNU11. Earliest transition date: 2011-07-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNU11 (2011-08-31 V:432206) to ZNZ11 (2011-08-31 V:1389747). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNZ11. Earliest transition date: 2011-10-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNZ11 (2011-11-30 V:448830) to ZNH12 (2011-11-30 V:1385647). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNH12. Earliest transition date: 2012-01-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNH12 (2012-02-29 V:492967) to ZNM12 (2012-02-29 V:1507587). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNM12. Earliest transition date: 2012-04-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNM12 (2012-05-31 V:465590) to ZNU12 (2012-05-31 V:1699232). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNU12. Earliest transition date: 2012-07-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNU12 (2012-08-31 V:279292) to ZNZ12 (2012-08-31 V:1013571). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNZ12. Earliest transition date: 2012-10-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNZ12 (2012-11-30 V:248557) to ZNH13 (2012-11-30 V:809825). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNH13. Earliest transition date: 2013-01-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Transitioning from ZNH13 (2013-02-28 V:475415) to ZNM13 (2013-02-28 V:1317092). | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNM13. Earliest transition date: 2013-04-01 | 2013-04-15 09:39:46
LoadContinuousDailyData: Reached the end of ZNM13 at 2013-04-15. This is the last symbol. | 2013-04-15 09:39:46
Starting updates for: ZN-201306-CME | 2013-04-15 09:39:46
Requesting market data for ZN-201306-CME (market depth: 5) | 2013-04-15 09:39:46
LoadContinuousDailyData: Using ZNM10. Earliest transition date: 2010-04-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNM10 (2010-05-28 V:439517) to ZNU10 (2010-05-28 V:906129). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNU10. Earliest transition date: 2010-07-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNU10 (2010-08-31 V:485562) to ZNZ10 (2010-08-31 V:1225420). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNZ10. Earliest transition date: 2010-10-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNZ10 (2010-11-30 V:493665) to ZNH11 (2010-11-30 V:1143602). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNH11. Earliest transition date: 2011-01-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNH11 (2011-02-28 V:380265) to ZNM11 (2011-02-28 V:966189). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNM11. Earliest transition date: 2011-04-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNM11 (2011-05-31 V:507364) to ZNU11 (2011-05-31 V:1223936). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNU11. Earliest transition date: 2011-07-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNU11 (2011-08-31 V:432206) to ZNZ11 (2011-08-31 V:1389747). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNZ11. Earliest transition date: 2011-10-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNZ11 (2011-11-30 V:448830) to ZNH12 (2011-11-30 V:1385647). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNH12. Earliest transition date: 2012-01-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNH12 (2012-02-29 V:492967) to ZNM12 (2012-02-29 V:1507587). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNM12. Earliest transition date: 2012-04-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNM12 (2012-05-31 V:465590) to ZNU12 (2012-05-31 V:1699232). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNU12. Earliest transition date: 2012-07-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNU12 (2012-08-31 V:279292) to ZNZ12 (2012-08-31 V:1013571). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNZ12. Earliest transition date: 2012-10-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNZ12 (2012-11-30 V:248557) to ZNH13 (2012-11-30 V:809825). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNH13. Earliest transition date: 2013-01-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Transitioning from ZNH13 (2013-02-28 V:475415) to ZNM13 (2013-02-28 V:1317092). | 2013-04-15 09:39:47
LoadContinuousDailyData: Using ZNM13. Earliest transition date: 2013-04-01 | 2013-04-15 09:39:47
LoadContinuousDailyData: Reached the end of ZNM13 at 2013-04-15. This is the last symbol. | 2013-04-15 09:39:47
Requesting market depth updates for: YM-201306-CME if supported. | 2013-04-15 10:41:53
Unsubscribed from market depth data for YM-201306-CME | 2013-04-15 10:49:19
Requesting market depth updates for: YM-201306-CME if supported. | 2013-04-15 10:49:24
Unsubscribed from market depth data for YM-201306-CME | 2013-04-15 10:51:49
Requesting market depth updates for: YM-201306-CME if supported. | 2013-04-15 10:53:09

imageYM-201306-CME 1 min #1 41379.6481.png / V - Attached On 2013-04-15 15:33:55 UTC - Size: 87.05 KB - 690 views
imageYM-201306-CME 60 min #3 41379.6474.png / V - Attached On 2013-04-15 15:34:02 UTC - Size: 105.64 KB - 704 views
[2013-04-15 15:54:08]
Sierra Chart Engineering - Posts: 104368
The 1 minute chart is not scrolled to the very end. This is why it appears to not be updating. Press the END key on your keyboard to go to the end.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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