Support Board
Date/Time: Fri, 04 Jul 2025 08:47:23 +0000
Message Log errors and disconnection
View Count: 568
| [2020-04-30 13:00:19] |
| User434251 - Posts: 15 |
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I am getting frequent errors and disconnections popping up in the message log. I have sent the log for analysis. This is happening every few minutes. I also would like to know if this has anything to do with my trade stops being ignored. Please advise. Thanks in advance. |
| [2020-04-30 18:00:30] |
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You are using BitMex. This is going to be a BitMex issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-02 19:01:28] |
| User434251 - Posts: 15 |
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Actually it was a clock issue - once I synced my clock, following the directions on your site, the problem was resolved. Thanks! |
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