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Direct MessagesDate/Time: Tue, 14 May 2024 11:17:10 +0000
Open Trade Bug
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| [2020-04-23 16:27:47] |
| User353955 - Posts: 13 |
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Hi, I have no active/working orders open (confirmed this with AMP) and I'm using the Denali feed. If I go to my trade activity window however, there is an open trade that has no exit date/time. As you will see in attached image "OpenTrade_Bug" there obviously something wrong here (see entry price). If I go to my chart stats window for today, a open trade is showing there too. Please see the other attached image 'OpenTrade_Bug_Showing Active Trade'. Note: 1) Before I posted this message and took these screenshots, I installed the latest version of Sierra chart 2091 in case that resolved it but it didn't. 2) My current balance in the 'account balances' window is correct. The 'trade orders' and 'trade positions' windows are both empty. Please advise what I should do to resolve this. Thanks |
Private File Private File |
| [2020-04-24 03:50:39] |
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There is definitely something wrong with at least one of the order fills. We want you to re-download the order fills since the start of 2020-04-21. Instructions: Trade Activity Log: Automatically Inserting Missing Order Fills (Automatically inserting missing order fills) This is safe to do with the Sierra Chart Order Routing Service because the full history is there. We had a look at the fills on one of the servers and they are all just fine for your account. If you still see any inaccuracies with the Trade Stats for Charts(Chart Stats), then refer to: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-24 03:52:13
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