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Date/Time: Thu, 07 Jul 2022 16:01:52 +0000



Cannot connect to SC real-time futures data

View Count: 791

[2014-01-15 19:07:45]
DEA1 - Posts: 47
Hello. I have carefully followed the set-up instructions to receive real-time data (my request has been accepted and I have activated it within my account page) but I'm getting data from my broker (IB) and not from your servers. I'm using a new installation of SC on a new machine. Do I need symbol mapping support?
Date Time Of Last Edit: 2014-01-15 19:18:34
[2014-01-15 19:47:08]
DEA1 - Posts: 47
I've got it now. Had to connect to my live IB account to activate...wasn't to clear this had to be done to initiate the feed in the notes...'connect once a month...', is mentioned but not live connection as an initial set-up requirement.
[2014-01-15 21:24:53]
Sierra Chart Engineering - Posts: 103695
We will update the documentation to make this more clear.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-16 08:54:07]
DEA1 - Posts: 47
Thanks. Just want to say how impressed I am with the product. By far the best on the market, I believe.
[2014-01-16 09:02:39]
Sierra Chart Engineering - Posts: 103695
This is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-16 09:24:06]
DEA1 - Posts: 47
This is good.
Indeed it is, not least in terms of value. For some reason I'm missing certain CME Futures symbols in my list, e.g. British Pound, Nasdaq e-mini. Not sure what I need to do to receive full CME list?
Date Time Of Last Edit: 2014-01-16 09:28:10

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