Support Board
Date/Time: Fri, 31 Oct 2025 18:19:38 +0000
Cancel Subscription
View Count: 1341
| [2020-04-20 20:52:54] |
| Trader2012 - Posts: 2 |
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Hi, I just paid for a 6 month subscription. However, I do not have a funded futures account at this point and I only want to study the charts. I understand that it would cost me more if I want real-time data from CME without a futures funded account. Since I do not wish to open a trading account at this point can you please cancel my subscription and refund my money. Thanks. Cheers, Sesh |
| [2020-04-21 02:05:50] |
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Yes we will take care of this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-02 20:07:36] |
| globalceo - Posts: 6 |
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Hi, I just added $32 to my service balance and I am a free trail. As I do not have a funded futures account and do not have access to the real time data. I cannot use this program. How do I cancel my free trail and get back my service balance. Thanks |
| [2021-05-02 21:36:37] |
| John - SC Support - Posts: 42694 |
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globalceo: We have set your account to not renew. Therefore, your account will expire at the end of your trial time on May 15, 2021. To request a refund of the funds in your account, please start an Account Support Ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-02 22:30:54] |
| globalceo - Posts: 6 |
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Hi John, Thank you I will. Thanks |
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