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[User Discussion] - Can not connect to data feeed

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[2020-04-19 04:56:23] #1 [Go To First Post]
User982025 - Posts: 5
I just did DELL updates as well as Installed the newest version of Sierra. I don't know if either of these action has affected my ability to connect to my data, but all of sudden I can not connect. Log below. Reading Internal Order ID file. \| 2020-04-19 00:52:10.272 Reading Trade Orders file. \| 2020-04-19 00:52:10.493 Reading Trade Positions file. \| 2020-04-19 00:52:10.493 Reading Account Balance file. \| 2020-04-19 00:52:10.494 UDPListener (1268). Port 22904 \| Listening on UDP port 22904. \| 2020-04-19 00:52:10.527 Software version: 2088 64-bit \| 2020-04-19 00:52:10.527 Primary Thread ID: 12348 \| 2020-04-19 00:52:10.527 Usage end date: 2020-05-03 \| 2020-04-19 00:52:10.527 Enabled for: Advanced Features 2. \| 2020-04-19 00:52:10.527 Enabled for: Sierra Chart Historical Data Service. \| 2020-04-19 00:52:10.527 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-04-19 00:52:10.527 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-04-19 00:52:10.527 Current selected Data/Trading service: CTS T4 FIX \| 2020-04-19 00:52:10.527 Custom symbol settings values: enabled \| 2020-04-19 00:52:10.527 Chart Update Interval: 500 \| 2020-04-19 00:52:10.527 Intraday Data Storage Time Unit: 0 \| 2020-04-19 00:52:10.527 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-04-19 00:52:10.527 2020-04-19 00:52:10 Local computer time \| 2020-04-19 00:52:10.527 2020-04-19 04:52:10 Local computer time in UTC \| 2020-04-19 00:52:10.527 2020-04-19 00:52:10 Local computer time in SC Time Zone \| 2020-04-19 00:52:10.527 2020-04-19 04:52:11 Server time in UTC \| 2020-04-19 00:52:10.527 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-04-19 00:52:10.528 Program path: C:\SierraChart\ \| 2020-04-19 00:52:10.528 Data Files path: C:\SierraChart\Data\ \| 2020-04-19 00:52:10.528 OS Version Number: 10.0 \| 2020-04-19 00:52:10.528 Locale Setting: C \| 2020-04-19 00:52:10.528 DLLs: ThirtyMinOpenHighlight_64.dll, TraderSmarts.dll, TraderSmarts_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll, VolumeTickerComparison_64.dll \| 2020-04-19 00:52:10.529 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. \| 2020-04-19 00:52:10.550 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2020-04-19 00:52:10.572 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2020-04-19 00:52:10.684 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2020-04-19 00:52:10.684 Received 5 login tokens. \| 2020-04-19 00:52:10.910 Symbol settings MD5 received. Request ID: 1. \| 2020-04-19 00:52:11.025 Symbol settings are up-to-date for cts. \| 2020-04-19 00:52:11.025 Files to Open on Start up \| Opening file: ExampleChartbook.cht \| 2020-04-19 00:52:14.063 US30 30 Min #3 \| Reloading chart. \| 2020-04-19 00:52:14.107 USOil 30 Min #4 \| Reloading chart. \| 2020-04-19 00:52:14.142 Using SC exchange feed2. Symbol: ES.######00.CME_Eq \| 2020-04-19 00:52:14.166 ES.20200600.CME_Eq 30 Min #5 \| Reloading chart. \| 2020-04-19 00:52:14.167 Using SC exchange feed2. Symbol: ES.######00.CME_Eq \| 2020-04-19 00:52:14.187 ES.20200600.CME_Eq #9 \| Reloading chart. \| 2020-04-19 00:52:14.188 Using SC exchange feed2. Symbol: ES.######00.CME_Eq \| 2020-04-19 00:52:14.213 ES.20200600.CME_Eq 5 Min #10 \| Reloading chart. \| 2020-04-19 00:52:14.214 Using SC exchange feed2. Symbol: MES.######00.CME_Eq \| 2020-04-19 00:52:14.248 MES.20191200.CME_Eq 30 Min #11 \| Reloading chart. \| 2020-04-19 00:52:14.249 Using SC exchange feed2. Symbol: ES.######00.CME_Eq \| 2020-04-19 00:52:14.268 ES.20191200.CME_Eq 30 Min #13 \| Reloading chart. \| 2020-04-19 00:52:14.270 Using Bid/Ask average for last trade price for US30 \| 2020-04-19 00:52:14.590 Starting DelayedDownloadMonitoringTimer \| 2020-04-19 00:52:14.590 Starting HDTimeoutTimer \| 2020-04-19 00:52:14.590 Added historical Intraday data request for US30 to the queue. \| 2020-04-19 00:52:14.590 Intraday data recording state for symbol US30 is set to download 'Pending'. \| 2020-04-19 00:52:14.590 Triggering next historical data download in queue. \| 2020-04-19 00:52:14.591 HD Request # 1 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2020-04-19 00:52:14.592 HD Request # 1 \| Download start date-time: 2020-04-17 16:15:00.000 \| 2020-04-19 00:52:14.592 HD Request # 1 \| Using server: ds4.sierracharts.com port 10150 \| 2020-04-19 00:52:14.592 Socket (1) \| Creating socket. \| 2020-04-19 00:52:14.600 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-04-19 00:52:14.600 Using Bid/Ask average for last trade price for USOil \| 2020-04-19 00:52:14.640 Added historical Intraday data request for USOil to the queue. \| 2020-04-19 00:52:14.640 Intraday data recording state for symbol USOil is set to download 'Pending'. \| 2020-04-19 00:52:14.640 Triggering next historical data download in queue. \| 2020-04-19 00:52:14.640 Using SC exchange feed2. Symbol: ES.######00.CME_Eq \| 2020-04-19 00:52:14.657 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2020-04-19 00:52:14.688 HD Request # 1 \| Sending historical data logon request message. \| 2020-04-19 00:52:14.688 Using SC exchange feed2. Symbol: MES.######00.CME_Eq \| 2020-04-19 00:52:14.757 Using SC exchange feed2. Symbol: ES.######00.CME_Eq \| 2020-04-19 00:52:14.773 HD Request # 1 \| Requesting Intraday data. Start date-time: 2020-04-17 16:15:00. Record interval: 0. Symbol: US30 \| 2020-04-19 00:52:15.289 Socket (1) \| CloseSocket call. \| 2020-04-19 00:52:15.336 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-04-19 00:52:15.336 HD Request # 1 \| Error downloading historical Intraday data for US30. File Error: Date-time is beyond last record in file. \| 2020-04-19 00:52:15.336 Historical data download thread signaled to stop. \| 2020-04-19 00:52:15.336 HD Request # 1 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for US30 \| 2020-04-19 00:52:15.337 HD Request # 1 \| Completion time: 0s \| 2020-04-19 00:52:15.337 HD Request # 1 \| Intraday data download complete for US30. Unique request ID: 1 \| 2020-04-19 00:52:15.337 Removing historical data download ID 1. \| 2020-04-19 00:52:15.337 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2020-04-19 00:52:15.337 Triggering next historical data download in queue. \| 2020-04-19 00:52:15.337 HD Request # 2 \| Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm \| 2020-04-19 00:52:15.337 HD Request # 2 \| Download start date-time: 2020-04-17 16:44:59.000 \| 2020-04-19 00:52:15.337 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2020-04-19 00:52:15.337 Socket (2) \| Creating socket. \| 2020-04-19 00:52:15.338 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-04-19 00:52:15.338 Socket (1) \| Socket gracefully closed by remote side. \| 2020-04-19 00:52:15.374 Socket (1) \| Closed. \| 2020-04-19 00:52:15.374 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2020-04-19 00:52:15.466 HD Request # 2 \| Sending historical data logon request message. \| 2020-04-19 00:52:15.466 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-04-17 16:44:59. Record interval: 0. Symbol: USOil \| 2020-04-19 00:52:15.533 HD Request # 2 \| Decompressing data. \| 2020-04-19 00:52:15.595 HD Request # 2 \| Receiving Intraday data for USOil starting at 2020-04-17 16:44:59 \| 2020-04-19 00:52:15.595 Socket (2) \| CloseSocket call. \| 2020-04-19 00:52:15.595 HD Request # 2 \| Historical data for USOil is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2020-04-19 00:52:15.595 Historical data download thread signaled to stop. \| 2020-04-19 00:52:15.595 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-04-19 00:52:15.595 HD Request # 2 \| Received 2 records from 2020-04-17 16:44:59.000 to 2020-04-17 16:44:59.001 (0.0 seconds) and wrote 0 records for USOil \| 2020-04-19 00:52:15.595 HD Request # 2 \| Completion time: 0s \| 2020-04-19 00:52:15.595 HD Request # 2 \| Intraday data download complete for USOil. Unique request ID: 2 \| 2020-04-19 00:52:15.595 Removing historical data download ID 2. \| 2020-04-19 00:52:15.595 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2020-04-19 00:52:15.595 Triggering next historical data download in queue. \| 2020-04-19 00:52:15.595 Socket (2) \| Socket gracefully closed by remote side. \| 2020-04-19 00:52:15.653 Socket (2) \| Closed. \| 2020-04-19 00:52:15.653 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2020-04-19 00:52:16.308 CTS T4 FIX \| Firm: 895 \| 2020-04-19 00:52:16.308 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2020-04-19 00:52:16.365 CTS FIX socket (1) \| Connecting to IP: 69.44.110.106. \| 2020-04-19 00:52:16.365 ES.20200600.CME_Eq 5 Min #10 \| StartDateTimeForLoadingOrderFills: 2020-04-17 16:15:00 \| 2020-04-19 00:52:16.765 CTS FIX socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-04-19 00:52:18.823 * CTS FIX socket (1) \| CloseSocket call. \| 2020-04-19 00:52:18.823 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2020-04-19 00:52:18.823 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-19 00:52:18.823 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-19 00:52:18.823 CTS FIX socket (1) \| Closed. \| 2020-04-19 00:52:18.823 CTS T4 FIX \| Disconnected. \| 2020-04-19 00:52:18.840 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2020-04-19 00:52:26.338 CTS T4 FIX \| Firm: 895 \| 2020-04-19 00:52:26.338 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2020-04-19 00:52:26.394 CTS FIX socket (1) \| Connecting to IP: 74.201.6.106. \| 2020-04-19 00:52:26.394 CTS FIX socket (1) \| Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2020-04-19 00:52:28.647 * CTS FIX socket (1) \| CloseSocket call. \| 2020-04-19 00:52:28.647 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2020-04-19 00:52:28.647 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2020-04-19 00:52:28.647 Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-04-19 00:52:28.647 CTS FIX socket (1) \| Closed. \| 2020-04-19 00:52:28.647 CTS T4 FIX \| Disconnected. \| 2020-04-19 00:52:28.664

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