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Direct MessagesDate/Time: Fri, 03 May 2024 13:35:04 +0000
Notice: Exception/Stability Issue
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| [2020-04-09 01:07:56] |
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Over the last 3 weeks, we have had several reports of users encountering exceptions in the Message Log and some stability issues in some cases. This has concerned us but as of this point we have not been able to determine what the problem has been or been able to reproduce. During testing we did encounter a problem involving Study Collections. So we are looking into that now and we will resolve and we will have a new release out today. We expect the issue is related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-10 01:22:25
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| [2020-04-09 08:15:50] |
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What we have determined is the problem relates to the SCString class which is used by ACSIL. The problem will usually be triggered when an instance of that class is referencing a text string which is no longer valid and then opening the Analysis >> Studies window. And also when closing that window with Apply or OK. This is not a common condition. This matches up with some reports we have had. The problem is now resolved. We will be putting out a new release, in about an hour. Update: Resolved in version 2080. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-09 09:36:04
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