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Direct MessagesDate/Time: Fri, 03 May 2024 17:30:24 +0000
Please help with order routing problems. TTfix ?
View Count: 971
| [2020-04-08 19:40:34] |
| Grateful55 - Posts: 32 |
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I'm a little lost on how to get the new order routing to work I have data but my orders won't go through for some reason. Not sure if I filled out the data service part with the correct information in the correct spots. Could anyone please help me out with this ?
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| [2020-04-09 00:36:02] |
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We will call you. Is this evening fine?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 00:53:37] |
| SC Support - Posts: 1797 |
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We missed you with our call just now, please let us know if we can try you right back.
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| [2020-04-09 02:33:25] |
| Grateful55 - Posts: 32 |
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Yes that would be great. Sorry I missed the first call
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| [2020-04-09 02:59:55] |
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We will need to contact you in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-09 06:52:12] |
| Grateful55 - Posts: 32 |
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It’s working now. I had a side account that had to get connected as well. Thank you for your help
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| [2020-04-11 19:46:35] |
| Grateful55 - Posts: 32 |
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Whats a good time for a chat today ?
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| [2020-04-12 03:01:25] |
| Grateful55 - Posts: 32 |
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Wherever you have time is fine with me
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| [2020-04-12 14:39:17] |
| SC Support - Posts: 1797 |
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Can we you share with us in detail what issues you are seeing, what has changed since you wrote: "It’s working now. I had a side account that had to get connected as well. Thank you for your help"
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| [2020-04-12 19:46:03] |
| Grateful55 - Posts: 32 |
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Your welcome and after Friday’s close my account total reset to it original number. So when that happened I thought something might be off . I checked my AMP account and the number they are showing is correct. After that I just figured it wouldn’t hurt to have it looked over before the start of the week but I understand if your busy and it appears to be working correctly. It might just take me a little bit to get used to the new P&L format but I love the accuracy of the trade stats that’s a great feature that I’ve wanted to get dialed in :) Thanks and let me know either way I think we are good |
| [2020-04-13 06:50:22] |
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If you are referring to the data on the Account Balances window: Trading Information Windows: Trade Account Monitor (Account Balances) Window Then those values there are not anything we have control over. And they can be slow to update. They can take about two or three minutes to update during trading or if there is no trading going on, up to about half a day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-13 07:38:33] |
| Grateful55 - Posts: 32 |
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K its all good Im working on learning how to color in the lines in my account anyways so no worries :) and thank you for getting back to me
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