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Direct MessagesDate/Time: Sat, 04 May 2024 22:52:41 +0000
"non-responsive order." "Trading server did not acknowledge new order".
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| [2020-04-07 14:22:23] |
| User100812 - Posts: 2 |
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Trading in Sim live. Trying to use "Triggered Trail Stop". Have offset; Trail offset; and trigger offset populated. When a buy or sell order is entered, a Trig TrailStop TrailTrig: appears on the chart in the correct location. It also states Child-Client (0) 1. It does not trail - it just sit there. If price moves to it, it does not exit the trade but disappears.I then get the memo in the trade service log that Requesting order status for non-responsive order and then Trading server did not acknowledge new order. Suggestions? FYI: Trade Simulation Mode is "OFF" |
| [2020-04-07 18:18:46] |
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This is not something we are able to help with. This is an external trading service issue. We recommend just using Trade Simulation Mode: Trade Simulation Also update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-13 19:16:19] |
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We determined the reason for this problem and it is now resolved. Update to the latest prerelease with Help >> Download Prerelease: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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