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Direct MessagesDate/Time: Sat, 04 May 2024 04:03:46 +0000
Need Help with Replay
View Count: 796
| [2020-04-05 18:21:48] |
| SpearChucker - Posts: 101 |
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Upgraded to Version 2074, now replay doesn't seem to work. 1) Open the Replay Control Panel set the date to 2020-04-03, time to 08:20 (for US Interest Rate products) 2) "All Charts in Chartbook" 3) "Standard Replay" 4) Speed 1.00 5) Play -> "Clear All Trade Data for Symbol and Account" Result: I get the "loading" bar for all charts. When it reaches 100%, nothing after that. Play button can be pressed again after data loading - same results. |
| [2020-04-06 08:26:46] |
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There could not be a problem with this. We tested and verified this. Carefully follow the instructions here: Replaying Charts: Replaying Chart from Specific Date-Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-04-06 11:12:17] |
| SpearChucker - Posts: 101 |
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"There could not be a problem with this." There could be and there is! Followed your instructions. It still doesn't work! How in the hell could you know that mine does or doesn't work! I'm telling you what I see, and I'm having problems. |
| [2020-04-06 11:39:01] |
| SpearChucker - Posts: 101 |
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Events that lead to this: Started replay on Sat. morning using V. 206X (same settings as above) Noticed number overlap on the DOM (had been mentioned in the support forum) Stopped the replay after about 10 minutes to do an upgrade (to see if the number overlap had been addressed) Started the replay after the upgrade and it wouldn't play (still same settings as before) So tell me what I'm doing wrong. |
| [2020-04-06 18:50:23] |
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We will call you and look into this problem. We will call after the close today. Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-06 18:57:24
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| [2020-04-06 20:18:41] |
| John - SC Support - Posts: 31362 |
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Called customer and they had already tried to reproduce the problem but were unable to. We informed them to post again if they are able to reproduce the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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