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Date/Time: Wed, 27 May 2020 06:19:00 +0000



not able to login

[2020-03-31 22:58:52]
spwalia - Posts: 3 | Ending Date: 2020-06-07
Hi,
I was able to login on Sierra charts until around 12pm.
Now I get "Connection eror message from serive: CQG WebAPI Market data logon uncuccessful. Server message: You logn is disabled. Contact your FCM."
Please help.

Currently use Rithmic data and made sure I have enough funds as of a couple days ago.

sant
[2020-04-01 09:01:12]
Sierra Chart Engineering - Posts: 85537 | Ending Date: 2020-06-09
Did you want to connect to Rithmic or CQG? If you are having trouble with CQG you need to contact your broker about this. For more information, refer to this section:
https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessages
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2020-04-01 09:01:35
[2020-04-01 13:38:54]
spwalia - Posts: 3 | Ending Date: 2020-06-07
Sorry about that bad information.
I'm using Denali data feed.
Paying for Sierra charts and Denali data feed through Sierra website.
I didn't do anything different to settings.

Data Trade/Service Settings:
Service: CQG WebAPI

What is not allowing me to login?
[2020-04-01 13:54:48]
John - SC Support - Posts: 1870 | Ending Date: 2020-05-31
You need to contact your broker as to why you are not able to login. The message you are receiving is related to your CQG login.

To post a message in this thread, you need to login with your Sierra Chart account:

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