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Reconnecting every 20 mins

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[2020-03-26 01:31:26] #1 [Go To First Post]
User996502 - Posts: 28
Not sure why my sierra chart disconnects every 20 mins or so. Attached is the log. CQG WebSocket socket (2) \| Socket gracefully closed by remote side. \| 2020-03-25 20:57:36.286 CQG WebSocket socket (2) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2020-03-25 20:57:36.286 * CQG WebSocket socket (2) \| CloseSocket call. \| 2020-03-25 20:57:36.351 CQG WebSocket \| Network socket for WebSocket has been closed by remote side or error. \| 2020-03-25 20:57:36.351 CQG WebAPI \| WebSocket closed. \| 2020-03-25 20:57:36.351 Connection to the external service has been lost. \| 2020-03-25 20:57:36.351 CQG WebSocket socket (2) \| Write in progress. Shutdown being delayed. \| 2020-03-25 20:57:36.351 CQG WebSocket socket (0) \| CloseSocket call. \| 2020-03-25 20:57:36.372 CQG WebAPI \| Disconnected. \| 2020-03-25 20:57:36.377 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2020-03-25 20:57:36.377 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-03-25 20:57:39.367 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-03-25 20:57:39.367 CQG WebSocket socket (3) \| Creating socket. Using TLS 1.2. \| 2020-03-25 20:57:39.464 CQG WebSocket socket (3) \| Connecting to IP: 208.48.16.35. \| 2020-03-25 20:57:39.464 CQG WebSocket \| Opening WebSocket. \| 2020-03-25 20:57:39.512 CQG WebSocket \| Sending WebSocket handshake. \| 2020-03-25 20:57:39.512 CQG WebSocket socket (2) \| Write has completed. Shutdown being performed. \| 2020-03-25 20:57:41.352 CQG WebSocket socket (2) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2020-03-25 20:57:41.352 CQG WebSocket socket (2) \| Closed. \| 2020-03-25 20:57:41.352 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2020-03-25 20:57:41.531 CQG WebSocket \| Server header \| Connection: upgrade \| 2020-03-25 20:57:41.531 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: SZbHhkrW9J8nVVK0KVWfLmyFFpE= \| 2020-03-25 20:57:41.531 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2020-03-25 20:57:41.531 CQG WebSocket \| Server header \| Upgrade: websocket \| 2020-03-25 20:57:41.531 CQG WebSocket \| Server header \| \| 2020-03-25 20:57:41.531 CQG WebSocket \| Web socket state is now open. \| 2020-03-25 20:57:41.531 CQG WebAPI \| WebSocket connected. \| 2020-03-25 20:57:41.531 CQG WebAPI \| Sending market data logon message. \| 2020-03-25 20:57:41.532 CQG WebAPI \| Base Time: 2020-03-22T19:21:25. 2020-03-22 19:21:25 \| 2020-03-25 20:57:41.720 CQG WebAPI \| Logon successful. Session Token = GN5yq+Yo7bUhUYdHBhOVHuFunGp9Hl1YzxO3jjMMJfgCXtGg2qvqq5u9Ea2Tkpz3BYWWyUMzEHH \| 2020-03-25 20:57:41.720 CQG WebAPI \| Connected to data and trading server. \| 2020-03-25 20:57:41.720 Triggering next historical data download in queue. \| 2020-03-25 20:57:41.720 Triggering next historical data download in queue. \| 2020-03-25 20:57:41.720 Triggering next historical data download in queue. \| 2020-03-25 20:57:41.720 Triggering next historical data download in queue. \| 2020-03-25 20:57:41.720 Updated verified funded futures trading account ending date to: 2020-04-15 00:57:42 \| 2020-03-25 20:57:41.720 CQG WebAPI \| Sending Trade Accounts request message. \| 2020-03-25 20:57:41.724 Using SC exchange feed2. Symbol: F.US.MES?## \| 2020-03-25 20:57:41.747 CQG WebAPI \| Starting real-time market data updates for: F.US.MESM20. ID: 1 Service code: cqg \| 2020-03-25 20:57:41.747 CQG WebAPI \| Sending symbol resolution request for F.US.MESM20. ID: 645836 \| 2020-03-25 20:57:41.747 CQG WebAPI \| Requesting security definition data for: F.US.MESM20. ID: 1 \| 2020-03-25 20:57:41.747 Using SC exchange feed2. Symbol: F.US.MES?## \| 2020-03-25 20:57:41.747 Added historical Intraday data request for F.US.MESM20 to the queue. \| 2020-03-25 20:57:41.747 Intraday data recording state for symbol F.US.MESM20 is set to download 'Pending'. \| 2020-03-25 20:57:41.747 Triggering next historical data download in queue. \| 2020-03-25 20:57:41.747 Delaying start of download for F.US.MESM20 \| 2020-03-25 20:57:41.859 CQG WebAPI \| Received symbol resolution report for symbol F.US.MESM20. Search Symbol: F.US.MESM20. Request ID: 645836. Contract ID: 1. \| 2020-03-25 20:57:41.860 CQG WebAPI \| Requesting market data for F.US.MESM20 \| 2020-03-25 20:57:41.860 CQG WebAPI \| Brokerage name: AMP. Account Name: 122971 \| 2020-03-25 20:57:41.860 CQG WebAPI \| Sending collateral subscribe request. \| 2020-03-25 20:57:41.860 HD Request # 21 \| Downloading Intraday chart data for F.US.MESM20 to the file F.US.MESM20.scid. Service: cqg \| 2020-03-25 20:57:46.342 HD Request # 21 \| Download start date-time: 2020-03-25 20:57:33.000 \| 2020-03-25 20:57:46.342 HD Request # 21 \| Using server: ds4.sierracharts.com port 10150 \| 2020-03-25 20:57:46.343 Socket (1) \| Creating socket. \| 2020-03-25 20:57:46.344 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2020-03-25 20:57:46.344 HD Request # 21 \| Setting DTC encoding to Binary VLS \| 2020-03-25 20:57:46.468 HD Request # 21 \| Sending historical data logon request message. \| 2020-03-25 20:57:46.468 CQG WebAPI \| Sending positions subscribe request. RequestID: 645838 \| 2020-03-25 20:57:46.712 CQG WebAPI \| Sending orders subscribe request. RequestID=645839 \| 2020-03-25 20:57:46.712 HD Request # 21 \| Requesting Intraday data. Start date-time: 2020-03-25 20:57:33. Record interval: 0. Symbol: F.US.MESM20 \| 2020-03-25 20:57:47.089 HD Request # 21 \| Decompressing data. \| 2020-03-25 20:57:47.157 HD Request # 21 \| Receiving Intraday data for F.US.MESM20 starting at 2020-03-25 20:57:33 \| 2020-03-25 20:57:47.157 Socket (1) \| CloseSocket call. \| 2020-03-25 20:57:47.158 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-03-25 20:57:47.158 Historical data download thread signaled to stop. \| 2020-03-25 20:57:47.161 HD Request # 21 \| Timestamp of first Intraday data file record written: 2020-03-25 20:57:38 \| 2020-03-25 20:57:47.161 HD Request # 21 \| Received 43 records from 2020-03-25 20:57:33.000 to 2020-03-25 20:57:45.008 (12.0 seconds) and wrote 40 records for F.US.MESM20 \| 2020-03-25 20:57:47.161 HD Request # 21 \| Completion time: 1s \| 2020-03-25 20:57:47.169 HD Request # 21 \| Intraday data download complete for F.US.MESM20. Unique request ID: 21 \| 2020-03-25 20:57:47.169 Removing historical data download ID 21. \| 2020-03-25 20:57:47.169 Real-time Intraday chart data file updates started for F.US.MESM20 \| 2020-03-25 20:57:47.169 Intraday chart data file opened for F.US.MESM20 \| 2020-03-25 20:57:47.169 HD Request # 21 \| Enabling Intraday chart updating for symbol. \| 2020-03-25 20:57:47.169 Triggering next historical data download in queue. \| 2020-03-25 20:57:47.169 Socket (1) \| Socket gracefully closed by remote side. \| 2020-03-25 20:57:47.253 Socket (1) \| Closed. \| 2020-03-25 20:57:47.253 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM20.scid \| 2020-03-25 20:57:51.416

[2020-03-26 05:15:16] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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