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[2020-03-19 16:17:06] #1 [Go To First Post]
User310898 - Posts: 35
hi i dont seem to have any data coming through my platform. is my subscription to sieera chart data all ok? here is the log: Software version: 2060 64-bit \| 2020-03-18 14:43:36.262 Usage end date: 2020-09-04 \| 2020-03-18 14:43:36.262 Enabled for: Advanced Features 2. \| 2020-03-18 14:43:36.262 Enabled for: Sierra Chart Historical Data Service. \| 2020-03-18 14:43:36.262 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2020-03-18 14:43:36.262 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-03-18 14:43:36.262 Enabled for exchange: INDEXES_DATA_BARCHART \| 2020-03-18 14:43:36.262 Enabled for exchange: CME (Trading Account Required) \| 2020-03-18 14:43:36.262 Enabled for exchange: CBOT (Trading Account Required) \| 2020-03-18 14:43:36.262 Enabled for exchange: COMEX (Trading Account Required) \| 2020-03-18 14:43:36.262 Enabled for exchange: NYMEX (Trading Account Required) \| 2020-03-18 14:43:36.262 Received 1 data feed usernames. \| 2020-03-18 14:43:36.262 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-03-18 14:43:36.262 Current selected Data/Trading service: SC Data - All Services \| 2020-03-18 14:43:36.262 Custom symbol settings values: disabled \| 2020-03-18 14:43:36.263 Chart Update Interval: 500 \| 2020-03-18 14:43:36.263 Intraday Data Storage Time Unit: 0 \| 2020-03-18 14:43:36.263 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-03-18 14:43:36.263 2020-03-18 18:43:36 Local computer time \| 2020-03-18 14:43:36.263 2020-03-18 18:43:36 Local computer time in UTC \| 2020-03-18 14:43:36.263 2020-03-18 14:43:36 Local computer time in SC Time Zone \| 2020-03-18 14:43:36.263 2020-03-18 18:31:10 Server time in UTC \| 2020-03-18 14:43:36.263 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2020-03-18 14:43:36.263 Program path: D:\SierraChart\ \| 2020-03-18 14:43:36.263 Data Files path: D:\SierraChart\Data\ \| 2020-03-18 14:43:36.263 OS Version Number: 10.0 \| 2020-03-18 14:43:36.263 Locale Setting: C \| 2020-03-18 14:43:36.263 DLLs: GomVelocity.dll, rv_b3_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-03-18 14:43:36.263 File >> Disconnect selected. \| 2020-03-18 14:44:03.115 SC Data - All Services \| Disconnected. \| 2020-03-18 14:44:03.116 SC Data - All Services \| Connected to data server. \| 2020-03-18 14:44:06.419 Triggering next historical data download in queue. \| 2020-03-18 14:44:06.420 Triggering next historical data download in queue. \| 2020-03-18 14:44:06.420 Triggering next historical data download in queue. \| 2020-03-18 14:44:06.420 Triggering next historical data download in queue. \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLG19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: CLG19_FUT_NYMEX. ID: 1 \| 2020-03-18 14:44:06.420 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLG19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Requesting security definition data for: CLG19_FUT_NYMEX. ID: 1 \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. FGBLH19_FUT_Eurex \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: FGBLH19_FUT_Eurex. ID: 2 \| 2020-03-18 14:44:06.420 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: FGBLH19_FUT_Eurex \| 2020-03-18 14:44:06.420 SC Data - All Services \| Requesting security definition data for: FGBLH19_FUT_Eurex. ID: 2 \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. FGBLH19_FUT_Eurex \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. NKDH19_FUT_CME \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: NKDH19_FUT_CME. ID: 3 \| 2020-03-18 14:44:06.420 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: NKDH19_FUT_CME \| 2020-03-18 14:44:06.420 SC Data - All Services \| Requesting security definition data for: NKDH19_FUT_CME. ID: 3 \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLQ19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: CLQ19_FUT_NYMEX. ID: 4 \| 2020-03-18 14:44:06.420 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLQ19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Requesting security definition data for: CLQ19_FUT_NYMEX. ID: 4 \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLM19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: CLM19_FUT_NYMEX. ID: 5 \| 2020-03-18 14:44:06.420 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLM19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Requesting security definition data for: CLM19_FUT_NYMEX. ID: 5 \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. CLU19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: CLU19_FUT_NYMEX. ID: 6 \| 2020-03-18 14:44:06.420 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLU19_FUT_NYMEX \| 2020-03-18 14:44:06.420 SC Data - All Services \| Requesting security definition data for: CLU19_FUT_NYMEX. ID: 6 \| 2020-03-18 14:44:06.420 Subscribing to symbol for symbol alert. ESZ19_FUT_CME \| 2020-03-18 14:44:06.420 SC Data - All Services \| Starting real-time market data updates for: ESZ19_FUT_CME. ID: 7 \| 2020-03-18 14:44:06.421 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESZ19_FUT_CME \| 2020-03-18 14:44:06.421 SC Data - All Services \| Requesting security definition data for: ESZ19_FUT_CME. ID: 7 \| 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. ESZ19_FUT_CME \| 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. CLG20_FUT_NYMEX \| 2020-03-18 14:44:06.421 SC Data - All Services \| Starting real-time market data updates for: CLG20_FUT_NYMEX. ID: 8 \| 2020-03-18 14:44:06.421 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLG20_FUT_NYMEX \| 2020-03-18 14:44:06.421 SC Data - All Services \| Requesting security definition data for: CLG20_FUT_NYMEX. ID: 8 \| 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. ESH19_FUT_CME \| 2020-03-18 14:44:06.421 SC Data - All Services \| Starting real-time market data updates for: ESH19_FUT_CME. ID: 9 \| 2020-03-18 14:44:06.421 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESH19_FUT_CME \| 2020-03-18 14:44:06.421 SC Data - All Services \| Requesting security definition data for: ESH19_FUT_CME. ID: 9 \| 2020-03-18 14:44:06.421 Subscribing to symbol for symbol alert. ESM20_FUT_CME \| 2020-03-18 14:44:06.421 SC Data - All Services \| Starting real-time market data updates for: ESM20_FUT_CME. ID: 10 \| 2020-03-18 14:44:06.421 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESM20_FUT_CME \| 2020-03-18 14:44:06.421 SC Data - All Services \| Requesting security definition data for: ESM20_FUT_CME. ID: 10 \| 2020-03-18 14:44:06.421 SC Data - All Services \| Starting real-time market data updates for: CLJ20_FUT_NYMEX. ID: 11 \| 2020-03-18 14:44:06.424 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLJ20_FUT_NYMEX \| 2020-03-18 14:44:06.424 SC Data - All Services \| Requesting security definition data for: CLJ20_FUT_NYMEX. ID: 11 \| 2020-03-18 14:44:06.424 No historical data client is currently set to download historical Intraday data for CLJ20_FUT_NYMEX. \| 2020-03-18 14:44:06.424 Real-time Intraday chart data file updates started for CLJ20_FUT_NYMEX \| 2020-03-18 14:44:06.424 Intraday chart data file opened for CLJ20_FUT_NYMEX \| 2020-03-18 14:44:06.424 SC Data - All Services \| Starting real-time market data updates for: ESH20_FUT_CME. ID: 12 \| 2020-03-18 14:44:06.428 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESH20_FUT_CME \| 2020-03-18 14:44:06.428 SC Data - All Services \| Requesting security definition data for: ESH20_FUT_CME. ID: 12 \| 2020-03-18 14:44:06.428 No historical data client is currently set to download historical Intraday data for ESH20_FUT_CME. \| 2020-03-18 14:44:06.428 Real-time Intraday chart data file updates started for ESH20_FUT_CME \| 2020-03-18 14:44:06.428 Intraday chart data file opened for ESH20_FUT_CME \| 2020-03-18 14:44:06.428 SC Data - All Services \| Starting real-time market data updates for: 6BH20_FUT_CME. ID: 13 \| 2020-03-18 14:44:06.431 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: 6BH20_FUT_CME \| 2020-03-18 14:44:06.431 SC Data - All Services \| Requesting security definition data for: 6BH20_FUT_CME. ID: 13 \| 2020-03-18 14:44:06.431 No historical data client is currently set to download historical Intraday data for 6BH20_FUT_CME. \| 2020-03-18 14:44:06.431 Real-time Intraday chart data file updates started for 6BH20_FUT_CME \| 2020-03-18 14:44:06.431 Intraday chart data file opened for 6BH20_FUT_CME \| 2020-03-18 14:44:06.431 SC Data - All Services \| Starting real-time market data updates for: ZNM20_FUT_CBOT. ID: 14 \| 2020-03-18 14:44:06.434 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ZNM20_FUT_CBOT \| 2020-03-18 14:44:06.434 SC Data - All Services \| Requesting security definition data for: ZNM20_FUT_CBOT. ID: 14 \| 2020-03-18 14:44:06.434 No historical data client is currently set to download historical Intraday data for ZNM20_FUT_CBOT. \| 2020-03-18 14:44:06.434 Real-time Intraday chart data file updates started for ZNM20_FUT_CBOT \| 2020-03-18 14:44:06.434 Intraday chart data file opened for ZNM20_FUT_CBOT \| 2020-03-18 14:44:06.434 SC Data - All Services \| Starting real-time market data updates for: 6EH20_FUT_CME. ID: 15 \| 2020-03-18 14:44:06.438 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: 6EH20_FUT_CME \| 2020-03-18 14:44:06.438 SC Data - All Services \| Requesting security definition data for: 6EH20_FUT_CME. ID: 15 \| 2020-03-18 14:44:06.438 No historical data client is currently set to download historical Intraday data for 6EH20_FUT_CME. \| 2020-03-18 14:44:06.438 Real-time Intraday chart data file updates started for 6EH20_FUT_CME \| 2020-03-18 14:44:06.438 Intraday chart data file opened for 6EH20_FUT_CME \| 2020-03-18 14:44:06.438 SC Data - All Services \| Starting real-time market data updates for: ZNH20_FUT_CBOT. ID: 16 \| 2020-03-18 14:44:06.653 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ZNH20_FUT_CBOT \| 2020-03-18 14:44:06.653 SC Data - All Services \| Requesting security definition data for: ZNH20_FUT_CBOT. ID: 16 \| 2020-03-18 14:44:06.653 SC Data - All Services \| Starting real-time market data updates for: ZNU20_FUT_CBOT. ID: 17 \| 2020-03-18 14:44:06.653 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ZNU20_FUT_CBOT \| 2020-03-18 14:44:06.653 SC Data - All Services \| Requesting security definition data for: ZNU20_FUT_CBOT. ID: 17 \| 2020-03-18 14:44:06.653 SC Data - All Services \| Starting real-time market data updates for: ESU20_FUT_CME. ID: 18 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESU20_FUT_CME \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: ESU20_FUT_CME. ID: 18 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Starting real-time market data updates for: CLH20_FUT_NYMEX. ID: 19 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLH20_FUT_NYMEX \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: CLH20_FUT_NYMEX. ID: 19 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Starting real-time market data updates for: CLK20_FUT_NYMEX. ID: 20 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CLK20_FUT_NYMEX \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: CLK20_FUT_NYMEX. ID: 20 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Starting real-time market data updates for: 6BM20_FUT_CME. ID: 21 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: 6BM20_FUT_CME \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: 6BM20_FUT_CME. ID: 21 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Starting real-time market data updates for: 6BU20_FUT_CME. ID: 22 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: 6BU20_FUT_CME \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: 6BU20_FUT_CME. ID: 22 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Starting real-time market data updates for: 6EM20_FUT_CME. ID: 23 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: 6EM20_FUT_CME \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: 6EM20_FUT_CME. ID: 23 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Starting real-time market data updates for: 6EU20_FUT_CME. ID: 24 \| 2020-03-18 14:44:06.654 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: 6EU20_FUT_CME \| 2020-03-18 14:44:06.654 SC Data - All Services \| Requesting security definition data for: 6EU20_FUT_CME. ID: 24 \| 2020-03-18 14:44:06.654 Requesting market depth updates for: 6BH20_FUT_CME if supported. \| 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. 6BH20_FUT_CME \| 2020-03-18 14:44:11.411 Requesting market depth updates for: 6EH20_FUT_CME if supported. \| 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. 6EH20_FUT_CME \| 2020-03-18 14:44:11.411 Requesting market depth updates for: CLJ20_FUT_NYMEX if supported. \| 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. CLJ20_FUT_NYMEX \| 2020-03-18 14:44:11.411 Requesting market depth updates for: ESH20_FUT_CME if supported. \| 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. ESH20_FUT_CME \| 2020-03-18 14:44:11.411 Requesting market depth updates for: ZNM20_FUT_CBOT if supported. \| 2020-03-18 14:44:11.411 Separate subscription for market depth updates not supported. ZNM20_FUT_CBOT \| 2020-03-18 14:44:11.411

[2020-03-19 17:00:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You have the wrong Service set in Sierra Chart. Set Global Settings >> Data/Trade Service Settings >> Service to SC Futures Order Routing/Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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