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Direct MessagesDate/Time: Sun, 05 May 2024 20:27:45 +0000
DOM not receiving data
View Count: 495
| [2020-03-16 15:31:33] |
| User723044 - Posts: 2 |
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Hello, I have not been able to use my DOM, when I pull it up for any symbol there is no data coming through(no live bid/offers). It seems like all of my charts are working fine it is just the DOM. I really appreciate your assistance with this and look forward to trading soon. Sincerely, Justin |
| [2020-03-16 16:48:11] |
| John - SC Support - Posts: 31379 |
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Can you please include a screen shot of the DOM showing us what you are seeing. Follow these intructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Also, for that same chart, go to File >> Open Market Depth Window and let us know how many levels of depth you see in that window. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-16 17:57:16] |
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In addition to the above, we want you to update to the latest version of Sierra Chart following the instructions here: Software Download: Fast Update This is mandatory. Follow these instructions. Update to the latest release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-17 05:00:29
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