Support Board
Date/Time: Tue, 16 Sep 2025 14:24:48 +0000
Data service
View Count: 788
| [2020-03-12 15:26:22] |
| User860680 - Posts: 6 |
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I would like to ask if it´s possible to refund my money for data service? I did not know that there is only one format of data and I would needed format of data, that is not possible to export in SC. I need this format - YYYY/MM/DD - HH:MM - O-H-L-C-V. Thank you |
| [2020-03-12 18:58:05] |
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Yes but we will see if we can add an option to export to that format.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-15 22:35:43] |
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We will do the refund for you if we do not get the option in, this week. And we will refund going back to the time you asked for the refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-15 22:36:03
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| [2020-03-21 13:11:12] |
| User860680 - Posts: 6 |
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Ok thank you.
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| [2020-03-23 08:50:09] |
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We are going to issue you a refund. We really cannot allocate time to this right now, and we do not know how specific you are with that format above . Like if you are looking for hyphens and slashes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-23 10:04:58] |
| User860680 - Posts: 6 |
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Ok thank you.
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