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Date/Time: Sun, 26 Jun 2022 22:34:33 +0000



Problem with CTS Simulation

View Count: 939

[2014-01-09 14:44:13]
Luke - Posts: 137
I´m having a problem setting SC up with CTS Simulation(SC version 1068). CTS confirmed that login should work with SC. Data/Trade Service Settings: I entered the username/password/firm from CTS, downloaded the new symbol list and tried opening the YM march contract, no luck.

Login Data do work with CTS webtrader.

Edit: just updated to SC 1076, didn´t help.
Date Time Of Last Edit: 2014-01-09 16:21:31
Private File
[2014-01-09 15:31:54]
sbsierra - Posts: 71
I have no problems with a "CTS-T4 Simulation" account. It is running and working. YM works as well.
[2014-01-09 16:23:28]
Sierra Chart Engineering - Posts: 103464
Could you select Window >> Show/Hide Message Log and press the Send For Analysis button. Type a short message and then press Send.

Let us know when this is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-09 17:11:24]
Luke - Posts: 137
ok thanks, i just sent you the log.
[2014-01-10 16:39:28]
Luke - Posts: 137
Did you receive the log yesterday?
[2014-01-10 16:55:13]
Sierra Chart Engineering - Posts: 103464
We need to look the log over and we have not done this yet . We need to forward this over to CTS with information so they can look over the problem.

We only hope, they do not say that you incorrectly entered the password. If they do, then we are stuck. Either you have the incorrectly entered the password or something is wrong on their side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-10 17:42:31]
Luke - Posts: 137
Wow, I have to apologise for waisting your time, this is what happened: I created a keyboard shortcut for attached orders using the letter "A". Problem is my CTS password contains the letter A. So even if you type in the correct password a hundred times, the letter "A" is blocked, so there was one letter missing in the password. Would have seen it earlier if the password wasn´t in asterisks:-)

sorry again...
Date Time Of Last Edit: 2014-01-10 17:42:50
[2014-01-10 19:47:12]
Sierra Chart Engineering - Posts: 103464
OK, then we consider this resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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