Home >> Support Board

Support Board

Date/Time: Thu, 02 May 2024 06:56:26 +0000

How to Post a Message for Support

Failure with order with Service Order

View Count: 7445

[2020-03-05 18:54:36] #1 [Go To First Post]
User236664 - Posts: 2
I was experiencing a lot of issues in modifying my order today and kept on receiving a error message Failure with order with Service Order when I tried to modify an order by moving the buy stop order on the chart. Due to this I was stopped out earlier without hitting the modified target resulting in loses which could have been avoided if the modified stop was not automatically readjusted by the system to where it was before. I will appreciate if you can check and resolve this issue for me and let me know what was wrong so I can request Top Step trader to adjust my account balance accordingly. Below is a copy from the Trade Service log to assist to resolve the issue and also let me know what went wrong. Thank you Rithmic Trading \| Failure with order with Service Order ID: 33824494. om_process_modify_order_list : 6 \| 2020-03-05 18:17:13.803 * Requesting order status for non-responsive order. \| Symbol: ESH0-CME \| TradeAccount: PROMar5293110 \| InternalOrderID: 41658 \| ServiceOrderID: 33824494 \| Current Status: Pending Modify \| 2020-03-05 18:18:23.776 * Rithmic Trading \| Failure with order with Service Order ID: 33824606. om_process_modify_order_list : 6 \| 2020-03-05 18:19:01.967 * Rithmic Trading \| Failure with order with Service Order ID: 33824606. om_process_modify_order_list : 6 \| 2020-03-05 18:19:26.448 * Rithmic Trading \| Failure with order with Service Order ID: 33824637. om_process_modify_order_list : 6 \| 2020-03-05 18:20:01.125 * Requesting order status for non-responsive order. \| Symbol: ESH0-CME \| TradeAccount: PROMar5293110 \| InternalOrderID: 41665 \| ServiceOrderID: 33824637 \| Current Status: Pending Modify \| 2020-03-05 18:21:03.776 * Rithmic Trading \| Failure with order with Service Order ID: 33824637. om_process_modify_order_list : 6 \| 2020-03-05 18:21:04.099 * Rithmic Trading \| Failure with order with Service Order ID: 33824777. om_process_modify_order_list : 6 \| 2020-03-05 18:22:26.829 * Rithmic Trading \| Failure with order with Service Order ID: 33824776. om_process_modify_order_list : 6 \| 2020-03-05 18:22:49.295 * Requesting order status for non-responsive order. \| Symbol: ESH0-CME \| TradeAccount: PROMar5293110 \| InternalOrderID: 41668 \| ServiceOrderID: 33824777 \| Current Status: Pending Modify \| 2020-03-05 18:23:43.775 * Rithmic Trading \| Failure with order with Service Order ID: 33824777. om_process_modify_order_list : 6 \| 2020-03-05 18:23:44.217 * Rithmic Trading \| Failure with order with Service Order ID: 33824776. om_process_modify_order_list : 6 \| 2020-03-05 18:24:30.820 * Requesting order status for non-responsive order. \| Symbol: ESH0-CME \| TradeAccount: PROMar5293110 \| InternalOrderID: 41668 \| ServiceOrderID: 33824777 \| Current Status: Pending Modify \| 2020-03-05 18:24:43.779 * Rithmic Trading \| Failure with order with Service Order ID: 33824777. om_process_modify_order_list : 6 \| 2020-03-05 18:25:38.383 * Rithmic Trading \| Failure with order with Service Order ID: 33824776. om_process_modify_order_list : 6 \| 2020-03-05 18:26:10.266 * Requesting order status for non-responsive order. \| Symbol: ESH0-CME \| TradeAccount: PROMar5293110 \| InternalOrderID: 41668 \| ServiceOrderID: 33824777 \| Current Status: Pending Modify \| 2020-03-05 18:27:03.779 * Rithmic Trading \| Failure with order with Service Order ID: 33824777. om_process_modify_order_list : 6 \| 2020-03-05 18:27:04.059 * Rithmic Trading \| Failure with order with Service Order ID: 33825111. om_process_modify_order_list : 6 \| 2020-03-05 18:29:01.925 * Unable to Flatten or Reverse because a Position does not exist \| Symbol: ESH0-CME \| TradeAccount: PROMar5293110 \| 2020-03-05 18:29:47.035 *

[2020-03-05 19:01:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a technical notice about this problem when you start Sierra Chart. Immediately update by following these instructions: Software Download: Fast Update This issue is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: