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Direct MessagesDate/Time: Sat, 04 May 2024 02:44:15 +0000
running 2 instances..problem with deelete and download data
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| [2020-03-04 14:24:52] |
| User505707 - Posts: 14 |
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Hello, Just want to report maybe strange behaviour..or maybe is this ok Recently I started running two instances of SC. Using IB as a broker. Today after running all smoothly for few hours, I went outside and left all running on my desktop PC. Then I logged in on my mobile IB, that app disconnected my desktop connection. Then after I returned to my desk, I re-logged in on desktop, and it was normal that some charts are missing bars. I tried to get all data with delete and download function, but it failed on 2nd instance. Then I tried on 1st instance of SC and it was ok. After charts were updated with all data on 1st instance, delete and download was working also on 2nd instance of SC. |
| [2020-03-04 19:20:47] |
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We do not know why logging in on your mobile would disconnect the Sierra Chart connection, unless you are only allowed 1 connection at a time to IB. But this would be an Interactive Brokers limitation. I tried to get all data with delete and download function, but it failed on 2nd instance.
Regarding this, refer to the information here on this:Using DTC Server for Data and Trading in Another Sierra Chart Instance: Historical Data and Missing Historical Data However, this condition should not normally occur and we recommend you change to the Advanced Sierra Chart service package to use Sierra Chart historical data when using Interactive Brokers. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Instructions for using the historical chart data service: Interactive Brokers Trading Service: Using Sierra Chart Historical Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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