Support Board
Date/Time: Mon, 03 Nov 2025 14:00:09 +0000
Account not connecting
View Count: 580
| [2020-03-02 13:15:52] |
| User453439 - Posts: 11 |
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Missed data feed payment by a day and funded a payment this morning but the account continues to not connect with the message that I need to add funds for data feed? Could you resolve, please? Thanks |
| [2020-03-02 16:28:56] |
| John - SC Support - Posts: 42699 |
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Your data feed is fine, but you also need to renew your Sierra Chart Service Package. You can do so from this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 22:25:28] |
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Everything looks fine with your account now. Let us know if you have any further issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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