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Date/Time: Thu, 25 Apr 2024 14:18:27 +0000



BTCUSD Data Feed Jammed up Time Syncronization Issue?

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[2014-01-07 19:44:15]
slipperfoot - Posts: 11
My btcusd feed is stuck at 5:13 in the morning, i realized my time wasnt synchronized. Could this be the reason as to why my chart will no longer output new market data? How do i fix this i have searched for hours upon hours, drove my self mad a little bit, and now im asking the support board. Any help is really appreciated.
[2014-01-07 21:36:00]
Sierra Chart Engineering - Posts: 104368
We have lost the connection to MTGox .

So if you are looking at MTGox symbols , this is why they are not updating. Sierra Chart supports several exchanges. They are listed here:
https://www.sierrachart.com/index.php?l=doc/Bitcoin.php#SetupInstructions

We are setting up an alternate connection now for MTGox. This should be ready in about 20 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-01-07 21:51:22]
slipperfoot - Posts: 11
The other exchanges dont seem to be working on my chart as well.
[2014-01-07 22:01:27]
slipperfoot - Posts: 11
All fixed, Wow! Incredible thanks. You guys are are swift. Nice!
[2014-01-07 22:03:00]
Sierra Chart Engineering - Posts: 104368
If you have problems with other exchanges, let us know the particular symbols so we can have a look.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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