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Direct MessagesDate/Time: Thu, 02 May 2024 11:45:46 +0000
waiting to reconnect
View Count: 477
| [2020-02-25 14:06:47] |
| User359096 - Posts: 2 |
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i'm receiving the message above. what should i do to resolve the issue
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| [2020-02-25 15:47:13] |
| John - SC Support - Posts: 31293 |
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Most likely you have not entered some of the necessary information in the Data/Trade Service Settings for your selected service. Review the options on that page (File >> Data/Trade Service Settings) and ensure that everything is correct. If you still have a problem, then follow these instructions to get us your message log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-25 16:17:34] |
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We see you are using Transact. So Transact must be having a server problem at the moment. There is nothing we can do from our side in regards to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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